Operational Resource Manager

HUB International•Tulsa, OK

7d•Onsite

About The Position

The Operational Resource Manager at HUB International is an integral member of the operations team and will provide direct support related to operations and client services. HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients. We offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

Requirements

1 year or more of prior office experience required
High School Graduate or a Certificate of High School Proficiency
Age 21 or older
Must hold a valid Driver’s License
Dependable transportation
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively customers and teammates.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Proficient in Adobe, Microsoft Office including Excel, Word and Power Point
Follow guidelines on working in BMS (EPIC) for premium efficiency with your team.

Nice To Haves

Bilingual in English and Spanish a big plus.

Responsibilities

Manage and maintain front desk area, lobby and help with upkeep in kitchen/lounge area
Maintains a professional, welcoming, and brand-consistent environment for all clients, visitors, and employees, serving as a key ambassador of the organization's first impression and overall workplace culture
Answer multi-line phone system (including transfers)
Manage and distribute of incoming and outgoing mail
Scan mail into our Agency Management System and deliver it electronically to client service teams
Provide other clerical functions as needed such as photo coping, stuffing envelopes, preparing policy books, assembling Auto ID Cards
Provide clerical and administrative support to operations and client service departments
Assist with HUB event planning and execution
Provide assistance to other specialized OSC positions (ie: licensing, multi-media, carrier relations, accounting)
Ordering of office supplies
Building liaison/logging work orders as needed
Vendor management/repairs (mail, equipment)
Provide oversight and organization of OSA team members to carry out various administrative tasks.
Miscellaneous administrative duties/projects as needed