Operational Resiliency Specialist

Fidelity Canada•Toronto, ON

1d•CA$105,000 - CA$129,000•Hybrid

About The Position

The Operational Resiliency Specialist supports the development and execution of Fidelity Canada’s business continuity and operational resilience capabilities. This role works closely with business units to identify critical services, map key processes, and develop resiliency & continuity plans to ensure the organization can respond effectively to disruptions. The role focuses on supporting runbook development, identify dependencies, business impact analysis (BIA), continuity planning, and operational readiness, while supporting crisis exercises and resilience initiatives. It partners with Business Resiliency leadership, Technology Resiliency, Cyber, and Risk teams to ensure alignment between business needs and recovery capabilities.

Requirements

Minimum 5+ years of experience in business continuity, operational resilience, or risk-related roles
Bachelor’s degree in business, Technology, Engineering, or a related field, or equivalent work experience
Experience conducting Business Impact Analysis (BIA), recovery runbooks, and process mapping
Experience in developing and maintaining business continuity plans and recovery validation testing
Strong analytical and documentation skills
Experience working with business stakeholders across multiple functions
Strong communication and facilitation skills
Ability to translate business processes into structured recovery plans
Current work authorization for Canada is required for all openings.

Nice To Haves

Experience in financial services or regulated environments
Familiarity with operational resilience frameworks and regulatory expectations (e.g., OSFI, DORA)
Certifications such as CBCP, MBCI, or equivalent
Understanding of OSFI guidelines (i.e. E‑21), DORA.
Certifications in business continuity or operational resilience
Experience supporting crisis simulations, recovery testing scenarios or tabletop exercises
Exposure to technology recovery concepts and dependencies

Responsibilities

Identify critical processes, dependencies, critical vendors, and recovery priorities; maintain accurate process maps and recovery requirements.
Support the development and maintenance of business continuity plans; validate strategies with stakeholders and identify gaps.
Analyze processes to identify resiliency requirements and support mitigation strategies; align business continuity needs with technology recovery capabilities.
Assist in planning and executing continuity and crisis simulations; document results, track gaps, and support remediation efforts.
Support crisis response activities, command and control activities including coordination, communication, and maintaining readiness documentation.
Partner with business units, Technology Resiliency, global resiliency, and Risk teams to ensure alignment of resilience and recovery strategies.
Maintain documentation, support audits and reviews, and contribute to the ongoing enhancement of resilience frameworks and processes including reporting and metrics.

Benefits

Competitive annual range of 105,000 to 129,000 based on your experience and qualifications.
RRSP contribution after 6 months of employment with no employee matching required.
Flexible working arrangements.
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums.
Up to $5000 annually for mental health services and therapy.
Parental leave top-up to 100% of your salary for a period of 25 weeks.
Up to $650 for home office equipment.
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.
Diversity and inclusion programs, including an active network of Employee Resource Groups.
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.