Operational Resilience Manager

Experian • Costa Mesa, CA

6d

About The Position

The Operational Resilience Manager oversees operational resilience across North America, helping first-line teams meet resilience policies, standards, and regulatory requirements. The role coordinates regional crisis response and advises senior leaders on risks affecting critical business services. It also guides resilience assessments, recovery exercises, and improvements to strengthen service restoration and reduce risk.

The position reports to the Business Resilience Manager and is based in or near one of Experian’s collaboration hubs: Costa Mesa or San Jose, California; Allen or Austin, Texas; Franklin, Tennessee; New York, New York; Schaumburg, Illinois; Washington, D.C.; Atlanta, Georgia; Boston, Massachusetts; or Seattle, Washington. Experian emphasizes in-person collaboration among employees in and around designated hub locations, while also describing flexible work options.

Requirements

• At least 4 years of experience in business continuity and operational resilience programs.
• Experience leading crisis management incidents, response teams, or crisis simulation exercises.
• Experience conducting resilience risk assessments and tracking remediation actions.
• Experience advising senior stakeholders and supporting cross-functional teams.
• Knowledge of risk management and business continuity planning and testing.
• Reside in or near one of the designated collaboration hubs for the role.

Nice To Haves

• Experience with technology or cyber resilience, cloud services, or technology recovery.
• Knowledge of North American operational resilience regulations or a business continuity certification.

Responsibilities

• Guide first-line teams across North America in meeting operational resilience policies and standards.
• Advise regional executives and senior leaders on resilience risks affecting critical business services and recovery priorities.
• Lead regional crisis response under the Global Crisis Management Framework, including coordination of Gold and Silver teams and support for Platinum incidents.
• Develop and test crisis response plans and playbooks through scenario exercises and stakeholder training.
• Oversee business continuity, technology recovery, backup restoration, and resilience planning and testing.

Benefits

• Great compensation package and bonus plan.
• Medical, dental, and vision benefits.
• Matching 401(k).
• Flexible work environment, with the ability to work remotely, hybrid, or in-office.
• Flexible time off, including volunteer time off, vacation, and sick time.
• 12 paid holidays.
• Variable pay opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed