Operational Readiness Manager

Thomson Reuters • Eagan, MN

1d • Hybrid

About The Position

The Operational Readiness Manager is responsible for leading global, regional, and functional operational readiness change and integration focused on recent acquisitions, while ensuring a common approach to commercial, packaging and pricing processes across the enterprise with a focus on simplification. Other responsibilities include leading operational readiness activities for product divestitures and other go-to-market launches. The successful candidate will establish guidelines and processes enabled within TR’s system infrastructure to ensure strategic packaging and pricing revenue growth pathways for the business while ensuring a positive customer experience. This role requires close collaboration with product, segment partners, product marketing, customer to cash, sales, marketing, technology, and finance areas. The successful candidate is required to react with speed and agility in our ever-evolving world and manage changing timelines, multiple priorities, deliverables, and uncertainty. Strong commercial thought leadership, business partnership, problem solving skills, and the capability to influence while building effective relationships across geographically disbursed teams is critical. This position resides in Revenue Operations & Management organization and reports to the Director of Commercial Transformation and Operations.

Requirements

• BA/BS degree required; advanced degree highly desirable
• 5-8+ years of progressively responsible experience in a similar role
• Strong knowledge of commercial constructs, pricing methodologies, and packaging best practices
• Strong project management skills related to planning and overseeing multiple projects simultaneously from the initial ideation through to completion, adhering to specified timelines and budget
• Proven leadership of results-oriented virtual teams – requiring strong interpersonal skills and team player mindset, partnering with others to develop solutions
• Ability to deploy influencing techniques to drive cross-functional alignment and change across broad audience
• Strong communication and exceptional stakeholder management capabilities
• Ability to work independently in a fast-paced environment of change, with strong organizational and time management skills
• Proficient in use of MS Office Suite

Nice To Haves

• Knowledge of Order Capture, SAP and Business Objects familiarity is highly preferred
• Knowledge of the TR products and customer landscape a plus

Responsibilities

• Define and execute commercial, packaging, and pricing models and strategies, reviewing alignment to current TR Tech Stack with gaps and synergies documented
• Map out short-term and long-term operational workflow including contracting, ordering, entitlement, billing, royalties, etc, addressing documented gaps and driving prioritization of operational activities
• Assist with product/pricing model determination with focus on revenue optimization
• Possess TR subject matter expertise on preferred commercial models and alignment within tech stack capabilities
• Drive simplification and standardization mindset
• Determine relevant stakeholders to involve in the end-to-end operational flow conversations
• Work with team to determine if technology development will be required to support proposed operational model
• Lead conversations in regards to existing customers - if/when to migrate to TR tech stack, if/when to migrate to product/pricing model, if/when to migrate to TR contracts, etc.
• Document Operational Readiness action items and hold team accountable to deliverables and timelines

Benefits

• Hybrid Work Model
• Flex My Way
• work from anywhere for up to 8 weeks per year
• Grow My Way programming
• flexible vacation
• two company-wide Mental Health Days off
• access to the Headspace app
• retirement savings
• tuition reimbursement
• employee incentive programs
• resources for mental, physical, and financial wellbeing
• Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
• two paid volunteer days off annually
• opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• market competitive health, dental, vision, disability, and life insurance programs
• competitive 401k plan with company match
• competitive vacation, sick and safe paid time off
• paid holidays
• parental leave
• sabbatical leave
• optional hospital, accident and sickness insurance paid 100% by the employee
• optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• fitness reimbursement
• access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• access to 529 Plan
• commuter benefits
• Adoption & Surrogacy Assistance
• access to Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level