Operational Readiness and Optimization Manager

Caris Life Sciences • Phoenix, AZ

2d • Onsite

About The Position

The Operational Readiness and Optimization Manager is a key role within the Client Services organization, responsible for ensuring seamless operational preparedness and continuous improvement across laboratory-facing workflows. This role serves as the central coordination point for new product launches, workflow enhancements, and system integrations, while leading a high-performing Optimization team. The role drives cross-functional alignment, champions data-driven process improvements, and ensures systems, reporting, and workflows are effectively designed, implemented, and sustained to support operational excellence.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum 4 years of relevant experience in laboratory, healthcare operations, or client services.
• Demonstrated experience with operational readiness, process improvement, and project management.
• Strong understanding of HIPAA and regulated healthcare environments.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook.

Nice To Haves

• Experience in clinical or molecular laboratory environments.
• Experience with system implementations (LIMS, CRM, workflow tools).
• Lean, Six Sigma, or continuous improvement certifications.

Responsibilities

• Serve as the primary point of accountability for operational readiness related to new product launches, workflow updates, custom workflow implementations, and system integrations.
• Act as the central coordinator across functional areas to ensure operational and technical preparedness.
• Develop and execute readiness plans including timelines, risk assessments, mitigation strategies, and go-live criteria.
• Identify and manage risks, dependencies, and constraints; drive mitigation plans and escalate issues as needed.
• Lead, coach, and develop the Optimization team, fostering a culture of accountability and continuous improvement.
• Lead workflow analysis and continuous improvement initiatives using data-driven methods.
• Oversee SOP creation, governance, and alignment with Quality and Change Control processes.
• Support and deliver training tied to launches, workflow changes, and system updates.
• Evaluate and optimize operational tools and systems, partnering with IT and Operations.
• Support special projects and all other duties as assigned.

Benefits

• Completion of all job-specific, safety, and compliance training as required by role responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree