Operational Inside Support Representative (ISR)

iT1 • Tempe, AZ

7h • Hybrid

About The Position

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount.
As an Operational ISR at iT1, you will provide support covering a wide scope of responsibilities, including pricing, sourcing, and quoting to customers, order entry, shipment tracking, accounts receivable assistance, and general data entry, among other tasks.

Requirements

• Experience in pricing, sourcing, quoting, and deal registrations at a Value Added Reseller within the Channel required
• Excellent communication skills, both written and verbal
• Possess high-level organization and time-management skills
• The ability to work quickly and accurately in both independent and team situations
• Strong computer skills, including Microsoft Office and Excel
• The aptitude for learning new systems and software quickly
• Financial skills and background
• The ability to juggle a variety of tasks at the same time
• Demonstrated consistency in values, principles, and work ethic
• Engage in effective communication via phone and in-person conversations
• Ability to handle both routine and challenging customer interactions

Responsibilities

• Provide overall excellent customer service to help complete any customer requests and resolve potential issues
• Support the sales team by overseeing the order process within our internal systems
• Providing shipment tracking information to customers and Account Managers
• Work with the Accounting department in supporting accounts payable and receivable processes
• Work with customers and manufacturers to facilitate return requests Order modifications/changes
• Produce and distribute internal and external reports as needed
• Pricing, sourcing, quoting, and deal registrations
• Process shipping label request
• Perform other duties as needed

Benefits

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees