Operational Governance, AVP

State Street•Burlington, MA

2d•$100,000 - $160,000

About The Position

Charles River Development (CRD), a State Street company, is seeking a highly motivated and detail-oriented professional to join its Operational Governance function. This role will support Regulatory, SOC 1 and SOC 2 audits, as well as client-driven audit engagements. The successful candidate will bring a strong technology audit background, with demonstrated experience managing audit requests, coordinating with stakeholders, and ensuring timely and high-quality delivery of audit evidence and responses. This role is critical to maintaining CRD’s strong control environment and supporting our commitment to transparency, trust, and operational excellence. SOC reports are a key assurance mechanism relied upon by clients, partners, and external auditors, and require coordinated effort across multiple teams to ensure control effectiveness and timely delivery. The Operational Governance function plays a vital role in ensuring compliance with regulatory expectations, enabling successful audit outcomes, and strengthening client confidence in CRD’s products and services.

Requirements

Bachelor’s degree or equivalent experience required
5+ years of experience in audit, assurance, or risk management roles
Demonstrated experience with SOC 1 and SOC 2 audits required
Strong understanding of internal controls and audit methodologies
Experience with SOC reporting frameworks and Trust Services Criteria
Excellent project management and organizational skills
Strong analytical and problem-solving capabilities
Effective communication and stakeholder management skills
Ability to operate in a fast-paced, cross-functional environment
High attention to detail and commitment to quality

Nice To Haves

Professional certification preferred (e.g., CPA, ACA, ACCA, CIA, CISA)

Responsibilities

Lead and coordinate SOC 1 and SOC 2 audit activities, including managing requests from external auditors
Support client-driven audits, due diligence reviews, and regulatory examinations
Act as a central point of contact between auditors and internal stakeholders
Drive timely and high-quality responses to audit queries, ensuring adherence to defined SLAs (e.g., 72-hour turnaround expectations)
Review and challenge submitted evidence to ensure completeness, accuracy, and alignment with control requirements
Track and report on audit progress, issues, and risks
Partner with control owners, SMEs, and functional teams across CRD to gather required documentation and evidence
Provide guidance and coaching to stakeholders on audit expectations and best practices
Escalate issues and risks where appropriate
Assess control design and operating effectiveness across SOC 1 and SOC 2 frameworks
Identify opportunities to enhance audit readiness, documentation quality, and process efficiency
Support remediation efforts for control gaps and audit findings
Support client-facing audit interactions, including walkthroughs and control discussions
Ensure consistent and professional representation of CRD in all audit engagements

Benefits

retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks