AVP - Operational Resiliency, Safety & Security

Aviva • Markham, ON

1d • CA$170,000 - CA$200,000 • Hybrid

About The Position

Our growing team is looking for an AVP to strengthen Aviva Canada’s operational resilience, business continuity, and crisis management and to drive physical security and health and safety strategies. This role involves developing and executing strategic visions, managing crisis frameworks, overseeing corporate security, and ensuring compliance with relevant standards and regulations. The position also requires engaging with senior leaders and external partners, defining performance metrics, and managing risks related to operational resilience, health and safety, and corporate security.

Requirements

• MBA/Business qualification preferred.
• 10+ years of Operational Resiliency experience
• 5+ years of demonstrable experience in a senior management role
• Experience in P&C Insurance or Financial Services is an asset.
• Track record of delivery in a sophisticated operational environment.
• Strong interpersonal, influencing, and leadership skills.
• Excellent written communication and presentation skills.
• Hardworking and innovative with an ability to inspire colleagues, achieve consensus from partners and delight the customer
• Dedication to values that align with Aviva's overarching mission and principles

Responsibilities

• Develop and execute the long-term strategic vision for operational resilience, business continuity, and crisis management.
• Influence and align with senior leadership on pivotal initiatives and business goals.
• Strengthen operational resilience and business continuity awareness across Aviva Canada.
• Ensure all plans are in place and effective across the enterprise (e.g., Claims, Personal Insurance, Technology).
• Lead and ensure compliance to OSFI E-21 guidelines.
• Support the assessment of third and fourth party operational resilience through the procurement and third party management lifecycle.
• Manage the crisis framework and governance structure.
• Act as incident manager during a crisis situation and take decisions on escalation.
• Build and promote a culture of health and safety which supports our employees, customers and partners.
• Own the framework and provide enterprise advisory services to strengthen policies and procedures for Health & Safety.
• Oversee the corporate security strategy in partnership with Group.
• Own the framework and provide enterprise advisory services to strengthen policies and procedures for Corporate Security.
• Ensure compliance with relevant standards, regulations and policies.
• Review and maintain controls to manage operational and regulatory risks effectively.
• Chair and support relevant governance committees.
• Engage and collaborate with senior leaders and external partners to understand and ensure strategies and design delivery owned strategies are in line with the business ambitions.
• Define and track key performance indicators across Operational Resilience, Corporate security and Health and Safety to measure success.
• Report on performance and outcomes to senior leadership.
• Assessing inherent risks and the design & operational efficiency of controls aligned with Operational Resilience, Health & Safety and Corporate Security.
• Report and investigate loss events and implement appropriate remediation to prevent recurrence.

Benefits

• Base compensation
• Eligibility for annual bonus
• Retirement savings
• Share plan
• Health benefits
• Personal wellness
• Volunteer opportunities
• Outstanding career development opportunities
• Professional development education support
• Competitive vacation package with the option to purchase 5 extra days off per year
• Corporate wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior