Operational Excellence Senior Associate

PwC•Toronto, ON

3d•CA$69,600 - CA$116,100

About The Position

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In digital project management at PwC, you will oversee and coordinate digital projects, enabling successful delivery within budget and timelines. Your work will involve utilising strong organisational and communication skills to effectively manage cross-functional teams and drive digital transformation initiatives. The Opportunity: As an Operational Excellence Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: Utilize Lean and Six Sigma methodologies (e.g., Business Process Mapping, Value Stream Mapping, Training and other continuous improvement strategies) to identify and eliminate waste while incorporating digital tools to enhance efficiency and effectiveness. Work in the context of larger scale transformation with multiple stakeholders Support the production of high-quality deliverables on time and on budget, closely collaborating across Strategy & Transformation teams and stakeholder groups, ensuring alignment with the Project Sponsor’s expectations Develop and maintain strong relationships with decision-makers, ensuring buy-in for proposed solutions. Effectively communicate and facilitate engagement across virtual platforms. Support teams through behavioral change journeys through coaching and other means Deliver workshops and presentations to provide insights and promote continuous improvement. Utilize collaboration tools for virtual facilitation where required Use AI, data tools, such as Excel or Power Apps, to develop data models and dashboards to promote continuous improvement Contribute to the development of program visions and innovative approaches within the Operational Excellence community, placing emphasis on leveraging emerging technologies to achieve sustained outcomes Contribute to the development of the Operational Excellence team’s vision, evolution, and collaboration within the Strategy & Technology group

Requirements

Hands-on progressive professional experience with a focus on Lean Management, process mapping, stakeholder collaboration, working with high-performing teams, and utilizing technology to support operational improvements
Self-motivated, ability to self-manage and prioritize multiple competing tasks, and deliver with quality.
Ability to take and apply feedback.
Ability to work within ambiguous environments
Ability to analyze complex problems, evaluate information, and ensure that the presented solutions are based on facts and data
Familiarity with implementing process re-engineering strategies, such as Lean and Six Sigma.
Excellent verbal communication skills and ability to present complex ideas in a clear, simplified manner.
Ability to engage with stakeholders of any seniority in a professional manner
Experience with in-person and virtual meetings or workshop facilitation.

Nice To Haves

A Lean Six Sigma Yellow, Green is considered an asset
Experience using AI to both deliver improvement to clients is considered a strong asset and differentiator
Interest in continually upskilling and a curiosity for emerging technologies and their applications in operational excellence.
Experience with tools and techniques that facilitate digital transformation is not required but is an asset
Familiarity with design thinking, co-creation, personas, or journey mapping is not required but is an asset

Responsibilities

Utilize Lean and Six Sigma methodologies (e.g., Business Process Mapping, Value Stream Mapping, Training and other continuous improvement strategies) to identify and eliminate waste while incorporating digital tools to enhance efficiency and effectiveness.
Work in the context of larger scale transformation with multiple stakeholders
Support the production of high-quality deliverables on time and on budget, closely collaborating across Strategy & Transformation teams and stakeholder groups, ensuring alignment with the Project Sponsor’s expectations
Develop and maintain strong relationships with decision-makers, ensuring buy-in for proposed solutions.
Effectively communicate and facilitate engagement across virtual platforms.
Support teams through behavioral change journeys through coaching and other means
Deliver workshops and presentations to provide insights and promote continuous improvement.
Utilize collaboration tools for virtual facilitation where required
Use AI, data tools, such as Excel or Power Apps, to develop data models and dashboards to promote continuous improvement
Contribute to the development of program visions and innovative approaches within the Operational Excellence community, placing emphasis on leveraging emerging technologies to achieve sustained outcomes
Contribute to the development of the Operational Excellence team’s vision, evolution, and collaboration within the Strategy & Technology group