Operational Excellence & Optimization Manager
About The Position
The Operational Excellence & Optimization Manager identifies, develops, and implements initiatives to improve operational performance, optimize workflows, enhance patient experience, and support organizational goals and sustainable growth. The role works closely with executive leadership, operational leaders, providers, and cross-functional teams to drive continuous improvement across the organization. The manager leads operational improvement and EPIC optimization efforts, manages projects from planning through implementation and measurement, and supports adoption of operational and workflow changes through training, communication, and documentation. The role analyzes operational and financial data, defines project objectives and KPIs, tracks results, and reports outcomes to support performance and patient care goals. This is a hybrid, full-time, exempt position based at CEENTA's corporate location in SouthPark, Charlotte, North Carolina. Core business hours are 8:00 a.m. to 5:00 p.m., with flexibility based on project and organizational needs. Travel between CEENTA locations may be required.
Requirements
- Bachelor's degree required.
- Three or more years of experience in management, consulting, business development, strategy, or healthcare operations.
- Experience with EPIC systems and healthcare workflow optimization.
- Demonstrated experience in operational optimization, process improvement, project management, or business operations.
- Strong business acumen and experience analyzing operational and financial data.
- Excellent communication, facilitation, and relationship-building skills.
- Proficiency with Microsoft Office applications and electronic medical record systems.
- Ability to manage multiple priorities and drive initiatives to completion.
Nice To Haves
- Master's degree in Healthcare Administration (MHA) or Business Administration (MBA).
Responsibilities
- Identify and lead operational improvement initiatives to enhance efficiency, patient experience, and organizational performance.
- Develop project plans, objectives, KPIs, and implementation strategies to achieve measurable results.
- Analyze outcomes and report key metrics to assess whether initiatives meet business and patient care goals.
- Partner with leaders, providers, and stakeholders to support continuous process improvement.
- Collaborate with operations and IT teams to optimize EPIC workflows and promote best practices.
- Identify opportunities to improve patient access, scheduling, and clinical efficiency within EPIC.
- Support change management and adoption of new EPIC-related processes.
- Align EPIC enhancement initiatives with operational goals and organizational priorities.
- Lead cross-functional projects from planning through implementation and performance measurement.
- Coordinate stakeholders, resources, timelines, and deliverables; manage project risks, dependencies, and communications.
- Monitor project results and provide accountability through regular reporting and outcome evaluation.
- Educate and support providers and staff on operational improvements, workflow changes, and compliance requirements.
- Develop and facilitate training programs, onboarding initiatives, and process documentation.
- Build partnerships across departments through effective communication and collaboration, promoting engagement and adoption of operational excellence initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
