Responsable de l'Excellence Opérationnelle | Operational Excellence Lead

Altitude Sports • Montreal, QC

9d • Hybrid

About The Position

Altitude Sports is a Montreal-based leading ecommerce retailer in Canada, working and playing at the intersection of fashion and the outdoors. Founded in 1984, the company offers best-in-class advice on premium gear and technical apparel, a members-only benefits program, and a curated selection of products for outdoor adventures and urban pursuits. The team is united by a passion for excellence, bringing together diverse talents and interests, and is dedicated to sustainability, striving to minimize its environmental impact. The company's vision is to be the biggest little shop, and its mission is to equip clients with the most durable & well-designed goods through an unequaled ecommerce experience. As an Operational Excellence Lead, you act as the primary driver for efficiency and change adoption within the warehouse by leading strategic projects. You optimize overall performance by serving as a process and operational systems expert and acting as a liaison between our distribution center teams and head office.

Requirements

• 2+ years of experience in operations improvement, ideally within the ecommerce industry.
• Bachelor’s degree in Industrial Engineering or a related field.
• Proficient in Lean principles, Six Sigma, and project management software
• Strong analytical skills to interpret data, perform root cause analyses, and develop performance indicators.
• Ability to work under pressure in a fast-paced environment and mobilize stakeholders during transitions.
• Bilingual (French and English), both written and spoken.

Nice To Haves

• knowledge of AutoCAD, Looker, or WMS is an asset

Responsibilities

• Identify cost reduction and quality improvement opportunities in collaboration with department heads and support their execution.
• Lead the continuous improvement program by prioritizing initiatives and tracking monthly performance.
• Structure a formal change management program to ensure high user adoption of new processes and systems.
• Conduct time studies and value-stream mapping to develop data-driven solutions. Apply Lean principles and Six Sigma methodologies to optimize daily workflows.
• Develop detailed project plans and lead multiple improvement initiatives simultaneously while meeting deadlines and budgets.
• Deploy AI tools to support teams by simplifying administrative tasks and optimizing support processes within the distribution center.
• Act as an internal Subject Matter Expert (SME) for our systems (WMS, LMS, etc.) to explore and maximize potential of the functionalities offered.
• Create performance reports and dashboards in Looker and the WMS for rigorous operational tracking.
• Establish high-quality Standard Operating Procedures (SOPs) and develop structured training programs.

Benefits

• Discounts on outdoor and fashion brands for you and your family
• Full access to Telemedicine services
• Comprehensive health and dental coverage
• 5 Personal Days
• 20 paid hours to volunteer and support our community
• Learning and development opportunities
• A balance between working from home and working at the office.
• A modern workspace in the heart of Montreal’s Little Italy for local candidates
• A chance to participate in social committees, sports teams, group outings and contests

What This Job Offers

• Job Type: Full-time
• Career Level: Senior