Operational Excellence Intern

Black Box•Lawrence, PA

2d•Onsite

About The Position

This internship focuses on understanding and applying problem-solving methodologies within an operational context. The intern will gain exposure to various business areas through on-the-job training, guided projects, and interactions with leadership. The role involves capturing institutional knowledge, identifying operational improvements, and contributing to documentation digitization. A key component of the internship is a project that will be presented to Black Box Management at its conclusion.

Requirements

Undergraduate (Rising Senior) or Graduate in one of the following majors: Industrial Engineering, Mechanical Engineering, Supply Chain, Business Analytics, Operations, Organizational Leadership, or similar course of study
Strong computer skills including Word, Excel, SharePoint, OneDrive, etc.
Excellent verbal & written communication skills and sound interpersonal skills
Critical thinking and problem-solving skills

Nice To Haves

Knowledge of IT infrastructure products and applications a plus

Responsibilities

Understand and apply problem solving, root cause analysis, and solution validation.
Assist in developing knowledge capture systems.
Conduct employee interviews and job-shadowing activities.
Capture critical institutional knowledge.
Identify operational bottlenecks and improvement opportunities.
Understand auditing and compliance aspects of tasks.
Present findings and recommendations to management.
Review, update, and digitize documentation.
Create and deliver presentations summarizing what was learned, how it was applied, and any results.
Documentation review, update, and digitization.
Additional duties as assigned.