Operational Excellence Engineer
About The Position
DLL is seeking an Operational Excellence Engineer to analyze, map, and redesign end-to-end business processes to improve quality, throughput, operational efficiency, and customer experience. This role involves identifying process constraints, developing scalable solutions, and evaluating business systems for optimization and automation. The engineer will establish process standards and metrics to sustain improvements and drive operational excellence. Additionally, the position requires investigating operational performance gaps, leading complex problem-solving initiatives using methodologies like Lean Six Sigma, and managing cross-functional improvement projects. The role also involves partnering with operational leaders to translate business objectives into actionable strategies, driving adoption of new processes, and measuring/reporting on the results of implemented improvements. Benchmarking operations against industry best practices and delivering measurable improvements in productivity, quality, customer experience, revenue growth, and cost performance are key aspects of this position.
Requirements
- Bachelor’s Degree (preferred in Engineering, Finance, Operations, Operations Management, Business Analytics, or a related field)
- 5+ years of experience in related (Industrial Engineering/ Process Engineering/Continuous Improvement/Project Management) roles with increasing levels of responsibility
- Lean Six Sigma Black Belt certification or progress toward certification.
- Experience with process mapping, process automation, workflow analysis, or operational analytics, performance measurement tools.
- Experience developing dashboards, KPIs, and performance monitoring systems.
- Strong analytical, problem-solving, and decision-making skills with the ability to identify root causes and implement sustainable solutions.
- Excellent communication, facilitation, and stakeholder management skills.
- Advance Excel skills and moderate Power BI skills are preferred
Nice To Haves
- Manufacturing experience is a plus, but not necessary
Responsibilities
- Analyze, map, and redesign end-to-end business processes to improve quality, throughput, operational efficiency, and customer experience.
- Identify process constraints, bottlenecks, failure points, and sources of variation using data analysis and process engineering techniques.
- Develop and implement scalable process solutions that improve business performance while balancing quality, service, cost, and compliance requirements.
- Evaluate business systems, workflows, and technologies to identify opportunities for optimization, automation, and simplification.
- Establish process standards, controls, and performance metrics to sustain improvements and drive operational excellence.
- Investigate operational performance gaps and implement corrective actions that deliver sustainable results.
- Lead complex problem-solving initiatives using structured methodologies such as Lean Six Sigma, DMAIC, A3 Thinking, and Root Cause Analysis.
- Lead cross-functional improvement projects from opportunity identification through implementation, validation, and sustainment.
- Assess the impact of proposed changes and ensure alignment with organizational goals, customer needs, and operational requirements.
- Communicate project scope, progress, risks, and results to stakeholders and leadership teams.
- Partner with operational leaders to translate business objectives into actionable improvement strategies and execution plans.
- Act as a hands-on business partner, driving adoption of new processes, systems, and ways of working.
- Measure, validate, and report operational and financial results resulting from implemented improvements.
- Benchmark operations against industry best practices and identify opportunities to improve performance.
- Deliver measurable improvements in productivity, quality, customer experience, revenue growth, and cost performance.
Benefits
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Healthcare benefits
- 401k matching
- Vacation
- Sick leave
- Parental leave
- Possible discretionary bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
