Operational Excellence Director

Circle K • Jacksonville, FL

1d • Hybrid

About The Position

The Business Unit Director of Operations Excellence (OpEx) is a critical leadership role, reporting to the Business Unit Vice-President of Operations. This position is responsible for leading a team focused on maximizing store operations’ efficiency by leading and executing high-priority projects, managing operational support teams, and driving continuous improvements. The BU Director of OpEx is expected to act as a Subject Matter Expert (SME) in store operations, supporting operations leaders in driving key performance indicators (KPIs) and enhancing customer experience. Additionally, the role plays a crucial part in change management by facilitating the successful implementation of company-wide initiatives.

Requirements

• 5-7 years in retail operations
• Minimum of 4 years of experience in project planning and coordination and working on projects or programs requiring the integration of cross-functional business solutions
• Experience managing operational or financial project budgets and leading project teams
• Excellent verbal, written and interpersonal communication skills
• Working knowledge of the Microsoft suite
• Possession of a current and valid driver’s license
• Ability to speak and write in the English language
• Bilingualism (French and English), both written and oral, is essential if located in the Eastern Canada Business Unit
• Deep knowledge in Convenience & fuels retail operation
• Leadership
• Decisiveness
• Team player
• Self-motivated
• Communication & presentation skills
• Flexibility & ability to pivot
• Analytical mindset
• Cross-functional collaboration
• Change management
• Problem solving
• Strategic thinking

Nice To Haves

• Bachelor’s degree is valued, but not essential

Responsibilities

• Leading and executing high-priority projects
• Managing operational support teams
• Driving continuous improvements
• Acting as a Subject Matter Expert (SME) in store operations
• Supporting operations leaders in driving key performance indicators (KPIs)
• Enhancing customer experience
• Facilitating the successful implementation of company-wide initiatives
• Project Management
• Program Support
• Problem Solving
• Hands on Operational Support
• Cross Collaboration with BU Support Staff
• Oversight of Operational Reporting
• Facilitation of Field Communication
• Spending time in the Stores
• Act as a change agent in operations when implementing new programs and processes
• Align on standardized process execution down to store level
• Identify and recommend core opportunities to operational efficiency
• Think conceptually to find solutions to simplify processes
• Create content as needed to support project and program roll outs
• Lead multiple initiatives at once
• Meet timelines and milestones of the essential job functions
• Perform other duties as assigned and deemed necessary. This may include leading ad-hoc projects, supporting emergency response procedures, or stepping in for other operational leadership roles during high-demand periods.

Benefits

• Circle K is an Equal Opportunity Employer.
• The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.
• Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree