Operational Excellence Consultant (Engineering)

Metergy Solutions•Toronto, ON

4d•CA$60,000 - CA$80,000•Hybrid

About The Position

Metergy Solutions Inc. is a technology company focused on submetering solutions that drive significant carbon emission reductions. With over 45 years of experience, Metergy provides turnkey solutions for electricity, water, gas, and thermal energy consumption in multi-residential and commercial buildings, utilizing a Submetering as a Service (SaaS) model. The company is a leader in North America, with over 900,000 contracted meters and a mission to provide accurate utility consumption data while fostering an empowered and inspired workplace. Metergy is recognized as a Great Place to Work and is a portfolio company of Brookfield Infrastructure Partners. As a consultant on the Operational Excellence Consulting team, you will be responsible for driving successful outcomes for clients facing escalated metering and billing concerns. This role involves leading client escalation projects from investigation to resolution, which may include on-site investigations, data analysis (energy, water, financial), root cause analysis, corrective action planning and execution, and client communication. The goal is to implement sustainable corrective actions and ensure cross-team alignment.

Requirements

Post-secondary education in Engineering, Energy Systems, Business, or a related discipline
2 years of experience in utilities, submetering, energy management, or a related analytical field
Strong understanding of metering systems, data validation, and billing processes
Strong written and oral communication skills with both internal and external stakeholders
Demonstrated experience managing complex investigations and cross-functional initiatives
Proficiency in Microsoft Excel and data analysis tools

Nice To Haves

experience with metering or billing platforms is an asset
Knowledge of regulatory frameworks (e.g., Measurement Canada, OEB) is preferred

Responsibilities

Maintain clear project priorities and ensure high-quality, timely deliverables are provided
Lead investigations to validate submetering designs, accuracy of project documentation, hardware installations, and billing methodologies. Identify gaps or discrepancies.
Ensure the accuracy and integrity of meter and billing configurations by performing data analysis, validating energy and water rate models and identifying billing anomalies.
Assess issue scope and financial impact by developing materiality estimates and partnering with subject matter experts to validate outcomes.
Act as the primary point of contact for stakeholders, communicating insights, risks, and recommendations to leadership while driving cross-functional alignment.
Ensure effective execution and sustainability of corrective actions by monitoring outcomes and confirming resolution of identified issues.
Support client communications by translating technical findings into clear, concise messaging and providing subject matter expertise as required.
Travelling to client sites throughout Canada and the USA.