Operational Excellence and Process Manager
About The Position
This role is centered on identifying operational friction across Company Operations and designing structural solutions that help Syllo scale with clarity and speed. You will diagnose pain points across the business and build, document, and implement clear processes that make daily execution seamless for everyone. Your scope spans team communication protocols, Slack channel architectures, weekly reporting rhythms, documentation repositories, and formal operational workflows. The goal isn't to add corporate red tape, but rather to construct lightweight, intuitive systems that empower our team to deliver high-quality work without unnecessary overhead. We are looking for a pragmatic operational designer who loves turning ambiguity into structured, sustainable momentum.
Requirements
- Pragmatic process design: Skill for creating lightweight, effective systems that teams adopt naturally without feeling bogged down by bureaucracy.
- Communication ecosystem strategy: Experience organizing communication tools (Slack, Notion, async channels) to keep remote teams aligned.
- Root-cause problem solving: Sharp analytical mindset for breaking down operational breakdowns into clear, fixable components.
- Documentation instinct: Passion for clear, concise documentation that turns complex institutional knowledge into easy self-serve resources.
- Cross-functional empathy: Collaborative style that builds trust and alignment with department leads across the entire company.
- 5+ years in operational excellence, process management, business operations, or management consulting within high-growth tech environments.
- Proven track record designing and implementing cross-functional processes, reporting cadences, and internal communication standards.
- Experience creating structured documentation hubs and knowledge management systems for distributed workforces.
- Demonstrated ability to streamline operational workflows without introducing heavy administrative burdens.
- Bachelor's degree in business, management, or a related field, or equivalent practical experience.
Responsibilities
- Solve operational bottlenecks: Directly identify organizational pain points and design structural, repeatable fixes across team workflows.
- Optimize communication architectures: Refine internal communication protocols, Slack channel structures, and async cadences to decrease noise and boost clarity.
- Establish reporting & delivery rhythms: Structure lightweight weekly reporting mechanisms and operational cadences that keep leadership and teams aligned.
- Build intuitive knowledge repositories: Address documentation gaps by creating accessible, centralized knowledge hubs across company functions.
- Keep operations lean: Continually audit processes to remove administrative friction, ensuring operational structures stay lean and adaptable as we scale.
Benefits
- Medical, dental, vision, and voluntary insurance options.
- Vacation, sick leave, and paid holidays.
- Access to benefit counselors and fitness class reimbursements.
- Annual learning and development budget.
- Real career growth in a fast-scaling organization.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
