Manager Operational Excellence

Circle K • Jacksonville, FL

2d • Hybrid

About The Position

The Manager Operational Excellence supports Regional Directors of Operations (RDOs) in coaching, training, and developing District Managers (DMs). This role involves reviewing periodic reporting and collaborating with RDOs and DMs to improve Business Unit (BU) Operational Key Performance Indicators (KPIs). The Manager leads operations programs, ensures BU compliance with initiatives like EZ Visit, store audits, and Closed Loop, and oversees the implementation and training of new operations programs. They also support RDOs and DMs with New To Industry (NTI) initiatives, recognition and rewards, and acquisitions integration. This position acts as the BU communications gatekeeper, reviews shrink results and action plans, and ensures Quorso/EasyOps missions are executed with maintained engagement levels. Additionally, the Manager reviews audit results to guide coaching and store improvement, serves as the point of contact for store supplies and waste management with budget oversight, and provides analysis of store Profit and Loss (P&L) statements. Other duties include administrative tasks, reporting, and CK360 updates. The role requires approximately 3 days per week of store visits.

Requirements

• Bachelor’s degree in business, or related field preferred. Other combinations of job-related experience and education that meet the requirements may be substituted
• Three to five years of retail business experience in multi-site leadership or more are preferred; including minimum of two years of management responsibility
• Ability to present in meetings and conduct training
• Ability to mentor District Managers and support RDOs
• Ability to supervise and manage the functions related to employees on roll-out teams
• Expertise with Microsoft Outlook, Excel, Power Point and Word preferred
• Ability to travel, to include overnight
• A current valid driver’s license is required to operate a company vehicle
• Ability to speak and write in the English language
• Bilingualism (French and English), both written and oral, is essential if located in the Eastern Canada Business Unit

Nice To Haves

• Leadership
• Team player
• Self-directed
• Self-motivated
• Coaching & mentoring
• Training
• Communication skills
• Flexibility & ability to pivot
• Change management
• Problem solving
• Operations & marketing knowledge

Responsibilities

• Supports RDOs in the coaching, training and development of the DMs
• Reviews periodic reporting and works with RDOs and DMs on the BU OPS KPIs performance to close gaps and improve performance
• Leads operations programs and ensures BU compliance (EZ Visit, store audits, Closed Loop, etc.)
• Leads implementation and training of new operations programs
• Supports RDOs and DMs for NTIs, R&Rs, and acquisitions integration
• Acts as the BU communications gatekeeper
• Reviews shrink results and actions on shrink action plans with DMs
• Ensures Quorso/EasyOps missions are actioned, and engagement level is maintained
• Reviews audits results and works with RDOs and DMs for coaching and store improvement
• Store supplies & waste management POC with reporting oversight to coach and work within budgets
• Provides analysis of store P&Ls
• Other admin, reporting, and CK360 updates
• Store visits 3 days/week

Benefits

• Reasonable accommodation will be considered that might assist those individuals with disabilities to perform the essential tasks and duties.
• Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.
• Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager