Operational Excellence Analyst - Remote / Hybrid, Paramus, NJ or Houston, TX
About The Position
Longbridge Financial is seeking a highly motivated and results-driven Operational Excellence Analyst to support the company through process optimization, system enablement, and data-driven decision making. In this role, you will directly impact business operations by designing, improving, and scaling critical processes and systems that support production, compliance, and growth. You will serve as a cross-functional partner, ensuring operational efficiency and alignment across the business. This position is ideal for a strategic thinker who thrives in a fast-paced environment and is passionate about transforming complex processes into scalable, efficient, and measurable outcomes.
Requirements
- Bachelor’s degree preferred
- 2+ years of experience in financial services, mortgage operations, or a related environment
- Strong analytical and quantitative skills with proficiency in data analysis and interpretation
- Understanding of operational processes, system workflows, and structured process improvement methodologies
- Process Design & Optimization: Strong ability to break down and improve complex workflows
- Analytical Thinking: Data-driven approach to problem-solving and decision-making
- Systems Orientation: Comfortable working across multiple platforms and tools
- Execution Discipline: Ability to manage initiatives from concept through implementation
- Collaboration & Communication: Effective at building partnerships across technical and business teams
- Attention to Detail: High level of accuracy in managing complex processes and systems
Responsibilities
- Analyze, design, and continuously improve operational processes to enhance efficiency, scalability, and effectiveness
- Identify process gaps, risks, and inefficiencies and drive remediation initiatives
- Establish and monitor KPIs and SLAs to ensure performance meets business objectives
- Partner with technology teams to support system implementations, enhancements, integrations and deployments.
- Administer and optimize key mortgage operational systems
- Ensure systems are aligned with evolving business needs and regulatory requirements
- Analyze business, system, and operational data to generate insights and support decision-making
- Translate data into actionable recommendations that drive productivity, quality, and performance
- Act as a liaison across various internal departments and external vendors and partners
- Support vendor selection, onboarding, and implementation activities
- Ensure alignment across stakeholders during process and system changes
- Assist in documenting processes, procedures, and system configurations
- Contribute to audit readiness, risk mitigation, and regulatory compliance
Benefits
- Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
- 401(k) with company match
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
