HELOC Operations Manager - In Office / Paramus, NJ or Houston, TX

Longbridge Financial•Houston, TX

7d•$125,000 - $150,000•Onsite

About The Position

Longbridge Financial has launched HELOC For Seniors®, a unique home equity line of credit designed for homeowners aged 62 and above. Due to a successful launch and positive market reception, we are expanding and seeking experienced HELOC professionals to join our team. This is an opportunity to make a significant impact with a leading national lender and servicer in senior home equity solutions. At Longbridge, you will have the support of a trusted national lender and servicer, with the chance to shape growth, impact lives, and redefine home equity lending for older homeowners. Bring your expertise, expand your influence, and be part of a revolutionary change in home equity lending.

Requirements

Working in Office. Houston, Texas or Paramus, New Jersey is highly preferred.
Prior experience in hiring, developing, and managing employees either in person or remotely is essential for the success of this role.
Five years of experience in the HELOC field, demonstrating a solid understanding of both HELOC lending and the management of mortgage operations.
Working closely with various departments within Longbridge, as well as external partners/vendors.
Strong proficiency in PC applications, including Word, Excel, PowerPoint, and MS Outlook, is essential.
Produce, read, analyze, and interpret a variety of procedures, manuals, policies, and regulations to ensure compliance and operational efficiency.
Above average oral and written communication skills are crucial for success in this role, alongside strong customer service and analytical skills.

Nice To Haves

Operations experience working with Independent Mortgage Bankers (IMBs) is preferred.
Experience with AI applications, particularly in assisting with the development and implementation of process automation.
Experience using MeridianLink Loan Origination System (LOS) preferred.
The ideal candidate is a person who not only excels in their current tasks but is also a forward thinker, always seeking ways to improve and innovate within the team.

Responsibilities

Build the department from the ground up and perform line-level roles as volume dictates.
Hire and manage direct reports to maximize productivity, ensure efficient operations, appropriate controls, effectiveness, and efficiency as the business grows.
Build capacity plans based on growth, create job descriptions for new roles, and assist in developing training materials aligned with expected growth and production volumes.
Manage and perform the loan intake and processing of HELOC loans, including gathering supporting loan documents, clearing conditions for loan closing, and preparing loan closing documentation during the early stage startup of the group. Later transition responsibilities as volume and staffing increase.
Monitor team performance, coach, mentor, train, and assure compliance with regulatory requirements and internal policies.
Appraise performance and provide recommendations for promotion, disciplinary action, and termination, as appropriate.
Communicate, coordinate, coach, and review direct reports to ensure efficient operations, appropriate controls, and appropriate levels of productivity and effectiveness.
Monitor and evaluate the HELOC pipeline to ensure a quality loan pipeline that drives profitability while managing appropriate levels of risk.
Lead the daily operations of HELOC intake and processing, including strategic planning and productivity control to achieve stated monthly goals.
Develop policies and procedures for the department, which will include testing and review of policies and procedures for compliance.
Initiate projects and manage implementations that result in expense reductions and/or improved service and support.
Partner with Retail and Wholesale Departments, and Sales Managers, to manage the HELOC product, process, procedures, and the ongoing evaluation of trends, competitor programs, and internal stakeholder needs.
Manage vendor relations required to support various services for HELOC loans (e.g., underwriting, flood, appraisal, title, etc.).
Create and maintain a culture of compliance and manage risk appropriately, including but not limited to considerations related to Fair Lending, HMDA, RESPA, and CFPB.
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, all employees must follow policies and procedures to minimize risk by exercising judgment, raising questions to management, and adhering to policy guidelines.