Operational Account Manager
About The Position
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.
Requirements
- First-level university degree or equivalent experience; advanced university degree preferred.
- Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management.
- Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts.
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
- Excellent Leadership, negotiation and influence skills.
- In-depth understanding of core HP businesses and the revenue cycle.
- Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
- Strong project management, problem solving, and analytical skills.
- Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
- Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level.
- Solid financial and business acumen.
- Proven ability to identify and implement customer-specific process improvements.
Nice To Haves
- Project management experience preferred.
Responsibilities
- Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives.
- Plans and leads business analyses and provides recommendations to sales teams and business units.
- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.
- Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.
- Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.
- Consults and advises on operational matters of high complexity to internal clients up to the Director level.
- Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
