Operational Account Manager

HP•All Cities, CA

2d•Remote

About The Position

The Operational Account Manager applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. This role frequently contributes to the development of new ideas and methods, working on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. The individual will lead and/or provide expertise to functional project teams and may participate in cross-functional initiatives. They will act as an expert providing direction and guidance to process improvements and establishing policies, and frequently represent the organization to external customers/clients. This position exercises significant independent judgment within broadly defined policies and practices to determine the best method for accomplishing work and achieving objectives, and may provide mentoring and guidance to lower-level employees.

Requirements

First-level university degree or equivalent experience; advanced university degree preferred.
Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management.
Typically 2-4 years of experience supporting global/regional accounts or large, complex domestic accounts.
Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
Excellent Leadership, negotiation and influence skills.
In-depth understanding of core HP businesses and the revenue cycle.
Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
Strong project management, problem solving, and analytical skills.
Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level.
Solid financial and business acumen.
Proven ability to identify and implement customer-specific process improvements.

Nice To Haves

Project management experience preferred.

Responsibilities

Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives.
Plans and leads business analyses and provides recommendations to sales teams and business units.
Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.
Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.
Prepares and runs operational performance reviews with the customer/partner and drives improvement plans.
Consults and advises on operational matters of high complexity to internal clients up to the Director level.
Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave