Operational Account Manager, LTL Express, Road Transport US

DSV • Lancaster, CA

8d • Onsite

About The Position

DSV is looking for an Operational Account Manager, LTL Express to manage customer relationships and oversee the day-to-day execution of LTL transportation for assigned accounts. This role is a great fit for someone who understands the details of LTL operations and enjoys combining customer service, transportation expertise, problem-solving, and account management. You’ll serve as a primary operational point of contact for assigned customers, managing shipments from routing and service selection through final delivery while working closely with LTL carriers, terminals, and internal teams to navigate pricing, freight classification, transit times, service requirements, capacity, and shipment exceptions. And this role goes beyond day-to-day shipment execution. You’ll use your LTL expertise to improve routing, service, cost, and operational efficiency, analyze account and carrier performance, participate in customer business reviews, support new customer implementations, and identify opportunities to grow existing relationships through additional lanes, services, and shipment volume. If you understand the complexities of LTL, enjoy solving transportation challenges, and want to combine hands-on operations with customer relationship management and continuous improvement, this is an opportunity to grow your career with the world’s largest freight forwarding and logistics company. Start Here. Go Anywhere

Requirements

• High school diploma or equivalent required.
• Minimum of 3 years of experience in LTL transportation, freight brokerage, transportation operations, account management, or a related field required; 5 or more years preferred.
• Demonstrated experience with LTL transportation operations, including routing, pricing, carrier networks, and shipment execution.
• Experience working with LTL pricing structures, tariffs, freight classification, accessorial charges, and transportation cost models.
• Experience working with Transportation Management Systems (TMS) and LTL rating tools required.
• Strong knowledge of LTL transportation operations, carrier networks, terminal operations, routing, transit times, and service requirements.
• Strong understanding of LTL pricing concepts, including tariffs, freight classification, density, minimum charges, accessorials, discounts, and customer-specific pricing.
• Strong customer relationship management and service orientation.
• Excellent verbal, written, and interpersonal communication skills.
• Strong negotiation, influencing, and problem-solving skills.
• Ability to effectively manage shipment exceptions and resolve service, pricing, and operational issues in a time-sensitive environment.
• Strong analytical skills with the ability to evaluate shipment, service, pricing, and financial data and translate findings into actionable recommendations.
• Strong proficiency in Microsoft Excel and working knowledge of Microsoft Word, PowerPoint, Teams, Outlook, and other standard business applications.
• Ability to effectively use Transportation Management Systems, LTL rating tools, carrier systems, and other transportation technology.
• Strong organizational and prioritization skills with the ability to manage multiple customers, shipments, and operational priorities simultaneously.
• High attention to detail and commitment to accuracy, particularly when working with freight classifications, rates, accessorials, routing, and customer requirements.
• Strong sense of urgency, accountability, and follow-through.
• Ability to make sound decisions and exercise good judgment in a fast-paced operational environment.
• Ability to work independently while collaborating effectively with customers, carriers, terminals, and cross-functional teams.
• Ability to identify opportunities for service improvement, cost reduction, and operational efficiency.
• Working knowledge of applicable transportation regulations and industry requirements.
• Ability to adapt to changing business and operational needs and work flexible hours when required to support customers and transportation operations.

Nice To Haves

• Bachelor's degree in Logistics, Supply Chain Management, Transportation, Business Administration, or a related field preferred.
• Equivalent relevant industry experience may be considered.
• Experience managing customer relationships within a transportation, logistics, or supply chain environment preferred.
• Experience working with LTL carriers, terminals, or transportation networks preferred.
• Experience within a third-party logistics (3PL), freight brokerage, transportation management, or asset-based transportation environment preferred.
• Experience with transportation financial performance, margin management, or account P&L preferred.

Responsibilities

• Serve as a primary operational point of contact for assigned customers and develop strong, long-term relationships through proactive communication and consistent service.
• Manage day-to-day LTL transportation needs for assigned accounts, ensuring shipment requests are executed accurately, efficiently, and in accordance with customer requirements.
• Coordinate LTL shipment execution, including routing, scheduling, pickup and delivery requirements, carrier selection, and communication with carriers, terminals, customers, and internal operations teams.
• Evaluate available LTL service options based on customer requirements, transit time, lane, freight characteristics, carrier capabilities, service levels, and cost.
• Utilize LTL rating tools, tariffs, pricing agreements, and Transportation Management Systems (TMS) to support routing, rating, shipment planning, and execution.
• Review shipment characteristics, including freight class, dimensions, density, weight, accessorial requirements, lane, volume, and service requirements to support accurate rating and routing decisions.
• Monitor active shipments from pickup through final delivery and provide customers with accurate and timely shipment status information.
• Proactively identify and address delays, missed pickups or deliveries, service failures, and other shipment exceptions.
• Coordinate resolution of overage, shortage, and damage (OS&D) issues and other freight exceptions with customers, carriers, terminals, and appropriate internal teams.
• Research and resolve rating discrepancies, reclassifications, accessorial charges, and other LTL billing or service issues in partnership with appropriate internal teams.
• Communicate changes in transit times, service availability, carrier performance, pricing, or other factors that may affect customer shipments.
• Partner with internal operations and carrier-facing teams to secure appropriate capacity and service solutions based on customer needs.
• Provide pricing, routing, service, and account guidance to internal teams based on customer requirements, carrier capabilities, market conditions, and account strategy.
• Maintain knowledge of LTL carrier networks, terminal coverage, service areas, transit times, embargoes, capacity constraints, and other factors affecting shipment execution.
• Identify opportunities to improve service, transit time, cost, and operational efficiency through carrier selection, consolidation, routing, mode optimization, and other transportation solutions.
• Analyze account activity, shipment volume, transportation spend, service performance, carrier performance, and other operational data to identify trends, risks, and opportunities for improvement.
• Identify opportunities to expand existing customer relationships through additional lanes, services, shipment volume, or other transportation needs.
• Support the onboarding and implementation of new customers and business, including development and documentation of standard operating procedures (SOPs), routing requirements, service expectations, and communication processes.
• Prepare and present customer reporting, including shipment activity, spend, service performance, exception trends, and other relevant account metrics.
• Conduct regular customer meetings, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), as appropriate.
• Partner with customers and internal stakeholders to develop and implement continuous improvement initiatives that enhance service, efficiency, cost, and overall account performance.
• Maintain accurate customer, shipment, pricing, routing, and operational information within the TMS and other required systems.
• Maintain customer SOPs, routing guides, pricing information, and other account documentation as required.
• Follow applicable regulatory, company, carrier, safety, and operational requirements when coordinating transportation services.
• Build and maintain effective working relationships across departments, business units, customers, carriers, terminals, vendors, and other external business partners.
• Maintain confidentiality and appropriately handle sensitive customer, shipment, pricing, and business information.
• Perform other duties, responsibilities, and project work as assigned by management.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED