Operation Support Analyst

Computer Task Group, Inc • Boulder, CO

19h • Remote

About The Position

CTG is seeking an Operation Support Analyst to support daily IT operations by coordinating incident and change management activities, prioritizing operational issues, and ensuring effective communication across technical teams. This role is ideal for candidates with strong organizational skills, experience in IT operations, and familiarity with ITIL processes.
Location: Remote (Boulder, CO preferred)
Duration: 12 months with possible extension

Requirements

• Knowledge of Major Incident and Change Management processes.
• Strong communication and organizational skills.
• Proficiency with Microsoft Excel, Word, Teams, and other Microsoft Office applications.
• Familiarity with Windows operating systems.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• 2+ years of IT operations or technical support experience preferred.
• Associate's or Bachelor's degree preferred or equivalent experience.

Responsibilities

• Support Major Incident and Change Management processes.
• Prioritize and coordinate incident resolution based on business impact.
• Track operational issues and maintain accurate documentation.
• Generate reports and support operational meetings.
• Collaborate with cross-functional teams to ensure service continuity.

Benefits

• competitive benefit package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree