Operation Supervisor - Pharmacy

CCS Medical•Roanoke, VA

5d•Onsite

About The Position

Primary responsibilities include overseeing the daily operations of the team, ensuring that all tasks are completed efficiently and effectively. Coordinates with department management and other departments to ensure smooth communication and collaboration. Monitors the performance and productivity, provides feedback and coaching, and resolves any issues or conflicts that may arise. This role is based on-site in Roanoke, VA. Other Key Relationships: Cross-Functional Departments within the Organization

Requirements

3 years of experience in operations management or supervision
Associate’s Degree (AA) or equivalent combination of education and/or experience
Excellent communication, leadership, and problem-solving skills
Ability to oversee multiple projects and teams simultaneously
Knowledge of operational policies, procedures, and best practices
Proficient with various Microsoft Office and other relevant software

Responsibilities

Oversees the daily operations of the department and ensure compliance with policies, procedures, and standards
Manages employee performance, training, development and discipline
Coordinate with other supervisors, managers, and stakeholders to ensure smooth workflow and effective communication
Monitors and evaluates the quality, efficiency, and productivity of the operations and implement continuous improvement initiatives
Prepares and analyze reports, metrics, and forecasts and provide feedback and recommendations
Identifies and resolve any issues or problems that may arise in the operations or with the employees or customers
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
Abides by all regulations, policies, procedures and standards
Ensures the smooth and efficient operation of the organization's facilities, equipment, and processes
Plans and organizes work effectively and ensures its completion
Exercises appropriate cost control measures
Supervises, trains, and evaluates performance to ensure productive requirements are meet
Communicates and collaborates with other supervisors, managers, and stakeholders on operational issues and goals
Identifies and resolves operational problems and challenges
Monitors and reports on operational metrics and indicators
Fosters a positive, collaborative and productive work environment
Represents the organization professionally at all times
Keeps the organization's vision and values at the forefront of employee decision making and actions
Maintains effectiveness when experiencing major changes in work responsibilities or environment
Effectively meets and exceeds customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty