Operation Services and Training Manager

Abby's Pizza•Roseburg, OR

5h•$65,000 - $75,000•Hybrid

About The Position

At Abby’s Legendary Pizza, we’re proud of the people, consistency, and guest experience that have helped build our brand across 37 locations. We are looking for an organized, dependable, and collaborative Operations Services and Training Manager to help support store execution, training consistency, and cross-functional coordination across the company. This role reports to the HR Director and works closely with Operations, Marketing, area managers, and store managers to help ensure company standards, training programs, people processes, and promotional initiatives are clearly communicated and effectively carried out. If you enjoy working across departments, helping teams stay aligned, and supporting a growing multi-unit restaurant business, this could be a great fit. The Operations Services and Training Manager serves as a key support partner between Operations, Marketing, and HR/Training. This position helps coordinate onboarding and training efforts, reinforces operating standards, supports execution of promotions and company initiatives, and helps maintain strong communication and follow-through across locations. This is primarily a corporate support role based in the Roseburg area, with minimal travel and occasional visits to restaurant locations as needed.

Requirements

Strong organization, communication, and follow-through skills.
Ability to work effectively with both field and corporate teams.
Practical and responsive demeanor.
Comfortable helping multiple departments stay coordinated.
3 to 5 years of experience in restaurant operations, training, field support, assistant management, or a related role, ideally in a quick-service or multi-location environment.
Experience supporting onboarding, training, parlor follow-up, and implementation of company programs is preferred.

Nice To Haves

Bachelor’s degree in Business, Hospitality, Restaurant Management, Human Resources, Training, or a related field (equivalent experience will be considered).
Experience in a pizza chain, quick-service restaurant, or other high-volume multi-unit environment is especially valuable.

Responsibilities

Support operational consistency across restaurants by reinforcing standards related to service, food quality, cleanliness, safety, and day-to-day execution.
Assist with organizing and maintaining operating procedures, checklists, guides, and support tools.
Support training for new hires, shift leaders, assistant managers, and parlor managers, including maintaining training materials, tracking training completion, supporting onboarding consistency, and identifying areas for additional coaching or retraining.
Work closely with the Marketing team and parlor leadership to support the rollout and execution of promotions, campaigns, limited-time offers, and merchandising initiatives.
Support people-process execution across the business, including onboarding practices, policy communication, training compliance, documentation follow-up, and other routine manager support needs.