Operation Analyst – Operations/Regulatory Retail Power

Gridmatic•Cupertino, CA

4d•Onsite

About The Position

Gridmatic Inc. is a high-growth startup with offices in the Bay Area and Houston, dedicated to accelerating the clean energy transition. We leverage deep expertise in data, machine learning, and energy markets to drive innovation in the power sector. We are a startup that has multiple years of profitability without raising venture capital. Our Houston-based Retail team is focused on delivering exceptional service and a uniquely data-driven, tech-forward offering to commercial customers across the ERCOT and PJM markets. At Gridmatic, we foster a workplace culture rooted in teamwork, continuous learning, and a strong commitment to diversity and inclusion. We move fast, solve problems with agility, and are both environmentally and data-driven. With a growth-oriented, academic mindset, we hold integrity and excellence as equal pillars of our success. About this Role: We are seeking a detail-oriented and highly motivated professional to join our Retail Operations team, focused on serving commercial electricity customers in ERCOT and PJM. This role is critical to ensuring the seamless execution of key operational functions including billing, enrollment, regulatory compliance, broker commissions, and customer support. The ideal candidate will have strong analytical and problem-solving skills, a proactive mindset, and the ability to thrive in a fast-paced, data-driven environment. You’ll work cross-functionally to drive accuracy, efficiency, and compliance across the retail energy and customer lifecycle, while delivering exceptional service to both customers and broker partners.This is a high-impact role with broad exposure across the business, ideal for someone who enjoys working at the intersection of operations, data, and strategy.

Requirements

3+ years of experience in data analytics, operations, or regulatory roles, ideally within the energy or utilities sector.
Proven ability to analyze complex problems and present data-driven recommendations.
Strong Microsoft PowerPoint, Excel, and communication skills—able to distill technical information into clear, actionable insights.
Self-starter with the ability to work independently and thrive in a fast-paced, evolving environment.

Nice To Haves

Knowledge of U.S. power markets, including ERCOT and PJM, is strongly preferred.
Experience with billing systems such as Vertexone and data tools, SQL, Python, and visualization platforms like Power BI or Tableau is a plus.

Responsibilities

Oversee the timely and accurate generation of customer invoices
Manage complex billing scenarios based on product and contract structures
Monitor and resolve billing exceptions and discrepancies
Partner with internal teams to improve billing accuracy and automation
Ensure all commercial customers are enrolled accurately and on schedule
Manage enrollment exceptions and troubleshoot issues as they arise
Collaborate with IT and third-party vendors to enhance and automate enrollment systems
Monitor and interpret regulations across ERCOT, PJM, and other U.S. power markets
Ensure in compliance with market rules and commission guidelines (FERC, PUC, State, and utilities) and prepare data and assist with regulatory filings, audits, and reports
Partner with legal, compliance, and operations teams to assess and manage regulatory risk
Manage broker relationships and ensure timely, accurate payment of commissions
Track and report on commission structures, performance, and exceptions
Address broker inquiries professionally and efficiently
Develop tools and reporting processes to automate and optimize commission workflows
Lead efforts to deliver high-quality support across multiple communication channels
Respond to customer inquiries and issues with clarity, professionalism, and urgency
Implement systems and processes that enhance customer satisfaction and retention
Ensure seamless coordination between operations, billing, and support teams
Analyze operational and financial data to identify trends, gaps, and opportunities
Develop dashboards and predictive models using SQL, Python, Tableau, and Power BI
Translate complex data into actionable insights for cross-functional teams
Support business decisions with clear, concise reports and visualizations
Collaborate with cross-functional teams to improve tools, systems, and workflows
Contribute to special projects including workflow scaling and new service rollouts
Drive operational improvements to support customer satisfaction and company growth