Operation Administration Support Specialist – Federal Client

The Concourse Group•Columbia, MD

1d•Hybrid

About The Position

The Concourse Group is seeking an experienced Operations Administration Support Specialist to support a federal client. This client-facing role requires a high level of attention to detail, professionalism, and excellent verbal and written communication skills. The specialist will handle client tasking as well as support the contract Project Manager and Program Analyst. The position demands strong multi-tasking, time management, and decision-making abilities. Occasional travel to the client site in the National Capital Region may be required.

Requirements

High school diploma
Two years of administrative experience in a professional work environment either as a federal employee or a contractor.
Experience with Federal Operations/Administrative policies, procedures, and systems.
High-level verbal and written communications skills.
High level of multi-tasking, time management skills, and decision-making skills.
Positive, professional, can-do attitude.
Ability to effectively manage communications, scheduling, and coordinate tasks.
Skilled with attention to detail and employing methods of quality control in work product.
Ability to adapt to changing priorities and a wide scope of tasking.
Ability to solve problems using critical thinking.
Ability to assemble, communicate, and present information clearly both verbally and in writing.
Active listening skills and ability to distill information to provide necessary information, forms, or direction to customers.
Ability to solve problems using a detailed and well-ordered approach.
Skills in MS Office applications (Excel, PowerPoint, Word).
Ability to work within structured guidelines.
Must be a U.S. Citizen
Must live local to the National Capital Region.

Nice To Haves

Experience providing mission support functions to DHS.
Minimum of two years of administrative experience for a federal government employer, or as a federal contractor.
Experience directly with DHS or an associated DHS office or agency.

Responsibilities

Manage the tasking mailbox, logging, routing, and tracking incoming requests through to resolution.
Maintain organized electronic records and files for deliverables, correspondence, and reports.
Execute data entry tasks and tracking of data management actions.
Draft, format, and proofread correspondence, fact sheets, and briefing materials for leadership review.
Schedule and coordinate meetings, including calendar management and logistics for quarterly all-hands events.
Support compilation of status reports, dashboards, and data summaries for leadership review.
Assist with formatting and updating facility-related information across spreadsheets, databases, and presentations.
Support coordination of cross-functional activities and track resulting action items to completion.
Assist with distribution and upkeep of communication plan and internal announcements.
Provide a variety of formatting and editing support in MS Word, PowerPoint, Excel, and Adobe.
Provide project support such as action tracking, development of regular status reports, updating of project-related documentation, stakeholder point-of-contact information management, and other project management support tasks.
Complete all assigned tasks on time or ahead of schedule.
Perform other administrative, clerical, and customer service duties as assigned.