Operating Partner

Whataburger (Whataburger of BMT)•Marble Falls, TX

1d•$65,000 - $69,000•Onsite

About The Position

As our Operating Partner, you will put your professional and personal skills to work as you manage 24-hour restaurant. Operating Partners are responsible for leading a team of Family Members and managing the performance and operations of their restaurant(s). The partner leads key financial, staffing, and brand decisions.

Requirements

Experience with Cost of Goods control and understanding of Inventories in a restaurant or similar business environment.
Food Safety Certification
Food Handlers Certification

Nice To Haves

3-5 years’ experience in the restaurant industry (preferred)
Previous experience in a restaurant leadership position (preferred)
Proficiency in MS Office Word, Excel, Outlook, and PowerPoint (preferred)
Strong general knowledge of the organization and its function

Responsibilities

Lead, inspire and manage all aspects of your team and the business
Manages profit and loss, oversees financial tasks such as cash reporting, labor, food expenses, repairs, and maintenance.
Responsible for attracting and retaining talent through key hiring decisions, growth and development plans, and regular performance assessments.
Works with Managers and the Market Leader to execute operational plans.
Monitors restaurant performance and processes utilizing reporting tools, customer metrics, and labor metrics.
Maintains restaurant safety protocols through promotion of all food safety policies, procedures, tools, and systems and creation of a safe work environment.
Build relationships with customers and resolve customer complaints.
Leads by example to gain commitment from Family Members by reinforcing team behaviors consistent with Whataburger Values; inspires people and celebrates the team
Provides leadership and mentoring to Family Members; accountable for the in-restaurant Family Member experience, aligns the team around a common vision, provides effective coaching, sets realistic expectations, holds themselves and others accountable, and celebrates successes
Facilitates discussions among Family Members and Managers to ensure expectations are clear, share best practices, address underperforming areas, and resolve open questions
Exercises high level of independent judgment and discretion in managing the daily operations of the restaurant to ensure effective and efficient performance of the restaurant and its Family Members in all Whataburger operational and customer experience standards
Trains and coaches Team Leaders and Managers, empowering them to lead their shift, focus on developing their Family Members, all while serving a Whataburger experience to our guests.
Identifies Managers, Team Leaders and Team Members with potential to progress to the next level
Evaluates progress and provides feedback daily to management team and Team Members
Demonstrates, explains, and champions change initiatives; ensure change initiatives are deployed in the restaurant
Leads recruiting, interviewing, and hiring to achieve staffing levels to drive, maintain, and sustain Restaurant High Performing Teams
Instills a customer-service mindset and demonstrates how to reinforce the brand by engaging with our customers, addressing concerns, and creating a welcoming environment within the restaurant
Monitors food safety practices to ensure all health and safety standards are being met
Side by side coaching with Managers and Team Leaders on floor management and shift success
Develops the budget, expense plans, and sales goals as part of financial planning to achieve financial targets; manages profit and loss, oversee financial tasks such as cash reporting, labor, food expenses, repairs and maintenance
Responsible for rollout and adoption of all change initiatives, to include new products, systems, company campaigns and strategies.