Operating General Manager- The Brackish Bar & Lounge

Troon•Bluffton, SC

12h•Onsite

About The Position

Del Webb Sun City in Bluffton, SC, is seeking a driven individual for an excellent career opportunity as an Operating General Manager at The Brackish Bar & Lounge. This role is ideal for someone eager to learn, contribute, and grow within a fast-paced, hospitality-focused property organization. As part of Troon, a global leader in golf and community management, you will play a key role in the success of The Brackish Bar & Lounge.

Requirements

5+ years of progressive restaurant leadership, including General Manager or comparable responsibility; multi-unit or opening experience preferred.
Strong knowledge of full-service restaurant and bar operations, staffing, inventory, events, and guest recovery.
Demonstrated financial literacy including P&L review, budgeting, forecasting, labor management, and prime-cost controls.
Proven ability to recruit, develop, hold accountable, and retain hourly and management employees.
ServSafe Manager and responsible alcohol-service certification (or ability to obtain within required timeframe).
Proficiency with restaurant POS, scheduling, inventory, payroll, and Microsoft Office systems; Toast experience preferred.
Valid driver's license and reliable transportation.

Nice To Haves

Multi-unit or opening experience preferred.
Experience with community, club, HOA, resort, or resident-driven stakeholders preferred.
Toast experience preferred.

Responsibilities

Deliver a consistently welcoming, safe, clean, and resident-focused dining experience.
Build a stable team with clear expectations, dependable scheduling, and strong shift leadership.
Improve sales, event participation, cost controls, and overall financial performance.
Create repeatable operating systems that can support future locations.
Own Brackish's overall business performance and operating results.
Read, interpret, and explain monthly P&L statements with variance commentary and corrective plans.
Prepare annual operating budgets and forecasts in partnership with leadership and accounting.
Manage labor, food, beverage, purchasing, and other controllable costs to approved targets.
Ensure invoices, deposits, cash controls, inventory records, and financial documentation are accurate and timely.
Use sales and product-mix data to improve pricing, menu performance, purchasing, and profitability.
Recruit, onboard, train, schedule, coach, and retain a capable front- and back-of-house team.
Set clear performance standards and address attendance, conduct, sanitation, and service issues promptly.
Develop shift leaders and department leads who can run the operation in the OGM's absence.
Create a respectful, accountable, and service-minded culture aligned with Troon and community expectations.
Partner with Human Resources on employee relations, corrective action, and compliance matters.
Lead daily restaurant, bar, patio, event, and banquet operations with a visible presence during key service periods.
Ensure consistent execution of food quality, beverage standards, hospitality, cleanliness, and opening/closing procedures.
Maintain compliance with food-safety, alcohol-service, workplace-safety, wage-and-hour, cash-handling, and company policies.
Oversee ordering, inventory, receiving, storage, vendor relationships, and loss prevention.
Resolve guest concerns professionally and use feedback to improve service and resident satisfaction.
Ensure Toast and other operating systems are used accurately and consistently.
Build strong relationships with property leadership, lifestyle teams, residents, committees, and community partners.
Partner on event calendars, menus, pricing, staffing plans, production quantities, and post-event reviews.
Grow restaurant traffic and revenue through resident engagement, promotions, and well-executed events.
Coordinate with marketing partners to keep menus, hours, promotions, and communications accurate and timely.
Operate independently with sound judgment while maintaining proactive communication with leadership.
Identify risks early, present practical solutions, and follow through to completion.
Provide concise weekly updates on sales, labor, staffing, events, guest feedback, and operational priorities.
Be available for evenings, weekends, holidays, and special events based on business needs.