Open Enrollment Specialist
About The Position
We are seeking Customer Service Representatives to support increased call volume during the annual Open Enrollment period. This is an excellent opportunity for individuals with healthcare, insurance, medical office, dental office, or medical billing experience who enjoy helping customers and solving complex issues. In this fully remote role, you will assist members, brokers, and internal employees with questions related to Medicare, Individual Marketplace, and Group Policy insurance plans. Representatives will research issues, resolve enrollment and benefits inquiries, and provide an exceptional customer experience while navigating multiple systems and applications.
Requirements
- Previous customer service experience in a call center, healthcare, insurance, medical office, dental office, or medical billing environment
- Strong communication and problem-solving skills
- Experience handling inbound calls and resolving customer concerns
- Ability to multitask across multiple systems and applications
- Strong attention to detail and organizational skills
- Ability to quickly learn complex healthcare and insurance processes
- Comfortable working in a fast-paced, phone-based environment
- Must reside in Colorado, Idaho, Nevada, or Utah
Nice To Haves
- Health insurance experience
- Medicare experience
- Open Enrollment experience
- Medical billing and coding knowledge
- Insurance industry experience
- Call center experience supporting healthcare or insurance customers
Responsibilities
- Handle high-volume inbound calls during Open Enrollment
- Assist members, brokers, and internal employees with insurance-related inquiries
- Research and resolve enrollment, benefits, and policy-related issues
- Accurately document customer interactions and resolutions
- Navigate multiple software applications simultaneously while assisting callers
- Learn and apply healthcare and insurance processes and procedures
- Deliver professional, empathetic, and solutions-oriented customer service
- Meet productivity, quality, and attendance expectations
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
