OPBH Receptionist/Patient Care Tech - Full Time

WASHOE BARTON MEDICAL CLINIC•Gardnerville, NV

4d•Onsite

About The Position

This position is accountable to perform clerical duties, act as a clinic/unit receptionist, and coordinate clinic/unit and patient activities both internally and externally via proper use of the computer and telephone. This position is responsible for maintaining an orderly and efficient reception station and waiting room area. This position performs and coordinates a variety of functions relating to registration, admitting, and discharging. Duties may include, but not limited to, greeting all patients and visitors according to CVMC customer service standards, scheduling appointments, patient file maintenance/storage, obtaining insurance authorizations, and assisting with basic patient care activities and telemedicine.

Requirements

High School education or equivalent.
BLS (Must obtain within the first 90 days of employment)
Professional customer service skills.
Previous clerical/unit clerk experience.
Knowledge of basic medical terminology, proper grammar, and spelling.
Basic computer skills required.
Basic arithmetic skills required.
Basic office equipment knowledge.
Good organizational and multi-tasking skills.
Ability to read and communicate in English.

Nice To Haves

Medical experience preferred.
Bilingual abilities preferred.

Responsibilities

Perform clerical duties.
Act as a clinic/unit receptionist.
Coordinate clinic/unit and patient activities.
Maintain an orderly and efficient reception station and waiting room area.
Perform and coordinate functions relating to registration, admitting, and discharging.
Greet patients and visitors.
Schedule appointments.
Maintain and store patient files.
Obtain insurance authorizations.
Assist with basic patient care activities and telemedicine.
Utilize the EHR system to accept copays, verify insurance coverage, and/or update patient billing information.
Maintain up-to-date and accurate documentation.
Facilitate the proper documentation of the patient care system from pre-admission through discharge.
Scan all documents in a timely manner.
Assist with order entry, refill requests, pharmacy communication, and medication management needs for patients.
Document patient needs/concerns.
Maintain computer skills for registering, verifying and authorizing patient accounts, completing referral authorization, and documenting all information related to patient care.
Review the department's record keeping system and recommends changes and/or updates as needed.
Check patients in using the EHR and have them sign necessary paperwork, consents, etc.
Complete vital signs for patients.
Schedule initial and follow-up appointments accurately.
Maintain clinic forms in a centralized location with the most updated forms readily available.
Facilitate medication refill requests, prior authorizations, communication with pharmacies, and any other needs of the providers related to patient care and medication management.
Ensure a clean, organized, and presentable patient care environment is maintained throughout the reception and waiting area.
Assist with basic patient care duties as needed.
Answer and direct phone calls in a professional and respectful manner.
Demonstrate professional phone etiquette.
Communicate professionally and respectfully with clinic staff.
Communicate professionally and respectfully with all departments.
Communicate professionally and respectfully with management, providers, therapists, nurses, visitors, and patients.
Communicate professionally and respectfully with outside resources such as pharmacies, outpatient clinics, physician offices, home health organizations, and other resources/organizations.
Arrange follow-up care, medication delivery, and tests as needed.
Provide any outside results, records, or updates to appropriate parties as approved by nurses or managers.
Facilitate insurance authorizations and verification for patient visits using online portals or phone calls and accurately enter information into the EHR system.
Maintain computer skills for completing referral authorization, entering referral information accurately into the system, and scheduling appointments using the correct referrals for accurate visit tracking.
Maintain access to online portals for insurance verification and authorization of services.
Communicate authorization information to the appropriate parties to ensure payment is processed without issue.

Benefits

Hometown Health Medical, EyeMed Vision, Guardian Dental and Flexible Spending Account.
Vanguard 401(k) with match.
Employer paid Care Flight Membership for your household (full-time employees).
Employer Paid Basic Life and AD&D insurance.
Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability).
Earned Time Off, Sick Leave and Paid Holidays.
Nevada 529 College Fund.
Unum Employee Assistance Program.
Employer paid Credit monitoring and Identity Theft Program through CyberScout.
Tuition Reimbursement, Clinical Ladder & HRSA Loan Repayment Program (for qualifying positions).
Priority Childcare Enrollment with the Boys and Girls Club of Western NV for ages 9 months+.
Paid Volunteer Hours for staff to help in the community.