OPBH Receptionist/Patient Care Tech - Full Time

WASHOE BARTON MEDICAL CLINIC•Gardnerville, NV

3d•Onsite

About The Position

This position is accountable to perform clerical duties, act as a clinic/unit receptionist, and coordinate clinic/unit and patient activities both internally and externally via proper use of the computer and telephone. This position is responsible for maintaining an orderly and efficient reception station and waiting room area. This position performs and coordinates a variety of functions relating to registration, admitting, and discharging. Duties may include, but not limited to, greeting all patients and visitors according to CVMC customer service standards, scheduling appointments, patient file maintenance/storage, obtaining insurance authorizations, and assisting with basic patient care activities and telemedicine.

Requirements

High School education or equivalent.
BLS (Must obtain within the first 90 days of employment).
Professional customer service skills.
Previous clerical/unit clerk experience.
Knowledge of basic medical terminology, proper grammar, and spelling.
Basic computer skills required.
Basic arithmetic skills required.
Basic office equipment knowledge.
Good organizational and multi-tasking skills.
Ability to read and communicate in English.

Nice To Haves

Medical experience preferred.
Bilingual abilities preferred.

Responsibilities

Perform clerical duties.
Act as a clinic/unit receptionist.
Coordinate clinic/unit and patient activities.
Maintain an orderly and efficient reception station and waiting room area.
Perform and coordinate functions relating to registration, admitting, and discharging.
Greet all patients and visitors according to CVMC customer service standards.
Schedule appointments.
Maintain and store patient files.
Obtain insurance authorizations.
Assist with basic patient care activities and telemedicine.
Possess knowledge of current policies and procedures related to billing and registration.
Utilize the EHR system to accept copays, verify insurance coverage, and update patient billing information.
Maintain up-to-date and accurate documentation for the healthcare team.
Facilitate the proper documentation of the patient care system from pre-admission through discharge.
Scan all documents in a timely manner.
Assist with order entry, refill requests, pharmacy communication, and medication management.
Document patient needs/concerns.
Maintain accuracy of information related to scheduling, patient care, patient communication, and other documentation.
Maintain computer skills for registering, verifying, and authorizing patient accounts, completing referral authorization, and documenting patient care.
Review and recommend changes to the department's record keeping system.
Utilize EHR system effectively for all necessary job functions.
Check patients in using the EHR and have them sign necessary paperwork.
Complete vital signs for patients.
Schedule initial and follow-up appointments accurately.
Maintain clinic forms in a centralized location.
Update forms as needed.
Maintain downtime forms.
Facilitate medication refill requests, prior authorizations, and communication with pharmacies.
Ensure a clean, organized, and presentable patient care environment.
Assist with basic patient care duties as needed.
Answer and direct phone calls professionally.
Demonstrate professional phone etiquette.
Communicate professionally with clinic staff for scheduling and patient updates.
Communicate professionally with all departments for scheduling tests and treatments.
Communicate professionally with management, providers, therapists, nurses, visitors, and patients.
Communicate professionally with outside resources such as pharmacies and physician offices.
Help arrange follow-up care, medication delivery, and tests.
Provide outside results, records, or updates to appropriate parties.
Facilitate insurance authorizations and verification for patient visits.
Enter referral information accurately into the EHR system.
Maintain access to online portals for insurance verification and authorization.
Communicate authorization information to appropriate parties.

Benefits

Hometown Health Medical
EyeMed Vision
Guardian Dental
Flexible Spending Account
Vanguard 401(k) with match
Employer paid Care Flight Membership for your household (full-time employees)
Employer Paid Basic Life and AD&D insurance
Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability)
Earned Time Off
Sick Leave
Paid Holidays
Nevada 529 College Fund
Unum Employee Assistance Program
Employer paid Credit monitoring and Identity Theft Program through CyberScout
Tuition Reimbursement
Clinical Ladder
HRSA Loan Repayment Program (for qualifying positions)
Priority Childcare Enrollment with the Boys and Girls Club of Western NV for ages 9 months+
Paid Volunteer Hours