OP Screener

CHARLOTTE BEHAVIORAL HEALTH CARE INC • Punta Gorda, FL

1d • Onsite

About The Position

The OP Screener functions as an ambassador for CBHC as the initial contact for patients and referral sources. The OP Screener is responsible for screening individuals seeking services for mental health, substance abuse, or co-occurring disorders to determine level of care and schedule appointments appropriately. Screenings are conducted in-person and over the phone with concurrent, accurate documentation. Employee is responsible for knowledge of community resources to link persons calling with other services should they not meet criteria to become patients of CBHC.

Requirements

• High School Diploma or GED
• At least two (2) years experience in the behavioral health field.
• Understanding of telephone etiquette; including strong listening skills.
• Excellent customer service; including verbal and written communication skills.
• Ability to effectively, precisely, and clearly communicate with other departments, agencies, funding sources, accrediting bodies, patients, families, etc.
• Strong data entry and computer skills.
• Ability to perform duties with emphasis on consistency, attention to detail, complete and thorough documentation, and confidentiality.
• Strong problem solving and organizational skills.
• Ability to work independently and proactively with the ability to multi-task.
• CBHC New Hire Orientation completed within first 2 months of employment.
• Safety/Infection Control Training is current.
• Program required trainings are current.

Nice To Haves

• Team-oriented

Responsibilities

• Screen individuals seeking services for mental health, substance abuse, or co-occurring disorders to determine level of care.
• Schedule appointments appropriately.
• Conduct screenings in-person and over the phone with concurrent, accurate documentation.
• Maintain knowledge of community resources to link persons calling with other services should they not meet criteria to become patients of CBHC.
• Function as an ambassador for CBHC as the initial contact for patients and referral sources.

Benefits

• Full-time Dental, vision, health, and life insurance.
• Employee Assistance Program (EAP).
• Employer sponsored contribution to Health Savings Account (HSA), with qualifying insurance plan.
• Paid Time Off (PTO).
• 11 paid holidays.
• 403b Retirement Plan, with 9% employer contribution for those who meet eligibility requirements.
• Tuition reimbursement
• Public Service Loan Forgiveness (PSLF) eligible
• Health Resources and Services Administration (HRSA) loan repayment eligible for qualifying staff.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED