Onsite Wellness Coach- Maryland

CVS Health•Towson, MD

4d•Onsite

About The Position

The Onsite Wellness Health Coach is a full-time, onsite, office-based position at a large national customer’s location in Sparks, Maryland. The coach uses a collaborative process of assessment, planning, implementation, and evaluation to engage and educate members and support their decisions to achieve and maintain optimal health. The role evaluates members’ health status and lifestyle risks using clinical tools and data, while assessing health literacy, technology access and capabilities, and readiness to change. It develops care plans based on members’ needs, connects them with internal and external programs, and uses motivational interviewing, active listening, and other coaching approaches to support healthy behavior changes. The coach also shares current healthcare information, helps members participate in healthcare decisions with their providers, monitors care plans, and follows internal policies and applicable regulatory and accreditation guidelines.

Requirements

3–5 years of experience in health education, wellness coaching, population health, community health, or a related health-focused role.
1–2 years of experience educating and coaching individuals on health improvement strategies, preventive care, chronic condition management, and healthy lifestyle behaviors.
Bachelor’s degree in a health-related field, such as health education, wellness, or health promotion, or multiple years of related work experience in a similar role.

Nice To Haves

Ability to communicate, problem solve, and work effectively with people, and use good judgment in challenging situations.
Background in motivational interviewing, active listening, the Transtheoretical Model, mindfulness-based coaching, or other evidence-based coaching techniques.
Health Coach Certification.
Personal Trainer Certification.
Call Center experience.

Responsibilities

Use clinical tools and information or data review to assess members’ health status and lifestyle risks.
Assess members’ health literacy, technology capabilities and access, and readiness to change.
Develop plans of care based on members’ health status and risks, education, and support needs.
Partner with members to identify opportunities to participate in available internal and external programs.
Consult with supervisors or others to address barriers to members meeting their goals and objectives.
Identify and escalate quality-of-care issues through established channels.
Use influencing and motivational interviewing skills to engage members and promote lifestyle and behavior changes.
Provide coaching, information, and support using interviewing and active listening skills to empower members to make independent healthy lifestyle choices.
Interpret and use clinical guidelines and criteria to positively affect members’ health.
Provide current healthcare information to help members understand their health status.
Help members participate actively and knowledgeably with their providers in healthcare decisions.
Develop and monitor care plans in collaboration with members and/or attending physicians.
Follow internal policies and procedures in compliance with regulatory and accreditation guidelines.