Onsite Training Associate

athenahealth • Remote - GA, NC

7d

About The Position

The Onsite Training Associate joins athenahealth’s athena Onsite Training team within Customer Success. The role develops expertise in athenaNet products and services and provides high-quality onsite and remote support to clients during implementation, particularly their go-live period. The associate guides client users toward effective adoption and value through training, coaching, and support engagements, using strong professional judgment, influencing skills, and customer relationships.

The team supports clients at healthcare organizations throughout the United States and its territories during the formative first weeks of transitioning to athenahealth products. This position involves extensive travel, with associates typically assigned to onsite projects four or five days per week and deployments lasting up to seven consecutive weeks. Travel fluctuates with client needs, can be short notice, and may occasionally include weekends or holidays. Travel is required up to 90%, and the associate must manage changing schedules and travel plans independently.

The position requires a driver’s license and the ability to drive, including for extended periods and in inclement weather. The associate must be able to travel by domestic economy flight for up to six hours, remain mobile or on their feet for up to nine hours onsite, and live within commuting distance of an international airport.

Requirements

• Valid driver’s license.
• Bachelor of Arts or Science degree, or equivalent professional experience.
• At least two years of direct experience training and assessing training needs, identifying, sourcing, or creating training materials, and measuring and delivering results.
• Working knowledge of the revenue cycle or exposure to EHR/EMR in a sales, services, or implementation capacity for physician practices, hospitals, or health systems.
• Demonstrated flexibility in prioritizing and completing assigned and unexpected responsibilities.
• Excellent verbal and written communication skills.
• Effective time-management and organizational skills, with exceptional attention to detail.
• Ability to drive for five or more hours independently and in inclement weather.
• Ability to travel by domestic economy flight for up to six hours.
• Ability to be mobile or on one’s feet for up to nine hours while onsite.
• Ability to live within commuting distance of an international airport.
• Ability and willingness to travel extensively, including short-notice travel and occasional weekend or holiday travel, and to manage unpredictable client schedules independently.

Responsibilities

• Facilitate client go-live experiences at assigned locations and serve as the primary athenaNet expert for clients and a resource for other athenahealth staff.
• Provide in-office project support, including mock go-lives, pre-live work such as tablespace builds, and support for end-user training and best practices across product families.
• Use sound judgment and influencing skills to help clients use athenaNet according to best practices and client-specific workflows.
• Deliver onsite and virtual classroom-style training sessions and ad hoc one-on-one training in support of project goals.
• Provide remote go-live support and individualized provider coaching to optimize workflows.
• Execute contracted training engagements and complete related deliverables, including preparing and reviewing content.
• Manage the demands of a high-travel role by responsibly using company and client resources and independently booking, changing, or canceling travel plans.
• Travel within the United States and its territories each week for extended periods, with occasional weekend or holiday travel as project requirements dictate.

Benefits

• Health and financial benefits.
• Commuter support.
• Employee assistance programs.
• Tuition assistance.
• Employee resource groups.
• Collaborative workspaces; some offices welcome dogs.
• Company events, including book clubs, external speakers, and hackathons.
• A learning-focused culture, engaged team support, and an inclusive work environment.
• Depending on role eligibility, short- and long-term incentives through an annual discretionary bonus plan, variable compensation plan, and equity plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level