Onsite Technician
About The Position
CCS is looking for a Level 1 Desktop Support Technician to join their onsite team at one of their K12 clients. The technician ensures technology is a seamless tool for educators and students, minimizing downtime in the classroom. A technician must be comfortable working in a school with students, teachers and administrators as the sole troubleshooter or as part of a collaborative technical team. The technician is primarily responsible for installing, integrating, and troubleshooting Chromebooks, laptops, desktops, audio visual equipment, and printers in an educational environment. In addition, the right candidate must have strong fundamentals in networking, active directory, desktop configuration and support.
Requirements
- 1-3 years of technical experience, deskside preferred.
- 2+ years of customer service experience.
- Patience and the ability to explain technical concepts to non-technical staff.
- Ability to work in a high-activity environment with frequent interruptions.
- Strong understanding of Windows OS & Chrome OS.
- Prior experience with a ticketing system.
- Able to lift 50+ pounds.
Nice To Haves
- CompTIA A+ Certification preferred
Responsibilities
- Address tickets in the ticketing system.
- Record and maintain inventory of assets.
- Support the staff and educational needs of the school building(s).
- Support Windows workstations.
- Troubleshoot Chromebooks (repair, optimize & reimage).
- Install and provide immediate support for classroom technology, including projectors, document cameras, and interactive whiteboards/displays.
- Contribute to shared Knowledge Base to improve team response times.
- Prioritize daily activities including tickets and administration requests.
- Perform other job-related duties as assigned.
Benefits
- Competitive salaries
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
