Onsite Technician (RF/Systems)

Sofini Solutions•Chicago, IL

2d•Onsite

About The Position

We are looking for an Onsite Technician (RF/Systems) in the Chicago, IL area who has a strong desire to resolve technical issues, is flexible, learns quickly, and can work independently while providing support and guidance to our customer base on SONIFI products. This role is dedicated to supporting a specific healthcare system across multiple hospital locations within the region. Your day will be spent supporting our customers across multiple hospital sites within your assigned region. We will supply you with the tools needed for success: a company vehicle, tools, cell phone, laptop, and technical support. As the face for our organization, we are looking for someone who is passionate about the customer and strives to provide a great customer experience. We need someone who can communicate thoughtfully and professionally with the staff at our hospitality customers; and understand and respect the boundaries, protocols, and empathy needed in our healthcare customer environments. This role requires comfort working across multiple locations and building relationships with a variety of on site stakeholders. SONIFI’s team is changing people's lives through memorable guest experiences all delivered through an integrated technology and service platform. We work with global brands like DIRECTV, LG and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free To Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services.

Requirements

Valid driver's license and safe driving habits.
Regular local travel between hospital sites.
Flexibility to adapt to changing customer priorities and requests.
Technical degree plus ONE year of related experience OR High School Diploma or GED plus THREE years’ work experience.
Experience in High Speed Internet and WIFI, Satellite TV, Digital TV, IPTV, Telecom, RF, CATV, MATV, and Head end.

Responsibilities

Resolve technical issues.
Provide support and guidance to customer base on SONIFI products.
Support a specific healthcare system across multiple hospital locations within the region.
Communicate thoughtfully and professionally with staff at hospitality and healthcare customers.
Understand and respect boundaries, protocols, and empathy needed in healthcare customer environments.
Work across multiple locations and build relationships with on-site stakeholders.
Participate in an on-call rotation.
Accommodate service level agreements with occasional overtime and weekend work.