OnSite Team Lead - Silverdale, WA

Stryker • Seattle, WA

1d • Onsite

About The Position

The OnSite Team Lead - Silverdale, WA role is a field-based position that utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures, as well as preoperative and postoperative equipment management. This role serves as the point person for the team, guiding day-to-day operational support to the account and leading Tier 1 and hospital huddles. The position requires a solid understanding of critical business metrics, clinical expertise, and functional knowledge of SPD & OR environments, including surgeon preferences and Joint Commission requirements. The Team Lead is responsible for onboarding new employees, managing charge sheets and billing, and coordinating onboarding and compliance requirements for the team. This role also involves interpersonal skills requiring tact and diplomacy, leading team-building activities, and proactively interacting with various stakeholders. Leadership responsibilities include allocating work, mentoring newer specialists, assisting with performance reviews, and driving program management activities within the account. The nature of the impact is direct, ensuring the quality of tasks and services provided by self and others, and serving as the main point of contact for the team account.

Requirements

• Basic computer skills including Microsoft Office
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong organizational skills
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent equipment problem-solving skills.
• Solid understanding of critical metrics and their impact on the business and customer relationship.
• Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience.
• Functional knowledge of SPD & OR.
• Significant understanding of surgeon preference.
• Good understanding of Joint Commission requirements and managing that for the team and account.
• Excellent analytical skills.
• Excellent interpersonal skills.

Nice To Haves

• Attends and participates in several CE webinars throughout the year.

Responsibilities

• Guides day-to-day operational support to account.
• Serves as point person for team.
• Leads Tier 1 huddles.
• Actively participates in and as needed, leads hospital huddles.
• Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction.
• Manages charge sheets and billing for account.
• Proposes process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.
• Provides in-service training at the request of the customer.
• Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement.
• Responsible for onboarding new employees.
• Manages and coordinates Stryker and customer onboarding and compliance requirements for team.
• Consistently facilitates and leads team building activities and actively participates.
• Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.
• Allocates work as a team leader; may check on quality/completion.
• Actively partners with Supervisor, SOA, ROSS, and Training team to onboard new hires.
• Serves as mentor to newer specialists in the area.
• Assists with writing and delivering corrective action and common annual review.
• Drives onboarding for new hires.
• Serves as a resource for team and drives day-to-day engagement, performance and activities.
• Leads Program Management activities within account.
• Ensures the quality of the task/services/information provided by self and others.
• Main point of contact for team account.
• Proactively communicates out to appropriate stakeholders specific account information.
• Actively provides ideas to refine tools or process.
• Provides implementation and coverage support if/when practical.
• Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

Benefits

• Stryker Corporation is an equal opportunity employer.
• Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/V/D.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed