Onsite Support Manager- Aviation Tooling

RHINESTAHL CORPORATION•Mason, OH

2d•Onsite

About The Position

The Onsite Support Manager (also described in the posting as Readiness Manager) works onsite in a customer’s engine MRO shop as the primary point of contact for tooling management. The role supports customer operations through tooling evaluations and inspections, troubleshooting, repairs and upgrades, inventory management, and coordination with technicians and cross-functional teams. The position manages assigned regional projects, products, and services; supports both Rhinestahl-owned and customer-owned inventory; coordinates tooling modifications, repairs, testing, logistics, and delivery; and contributes to supply-chain monitoring. It also supports the GE360 Foam cart maintenance program, customer equipment setup and familiarization, OEM support, and technical assistance to internal customer-management teams. The role requires regional travel and occasional international travel.

Requirements

Fluency in written and spoken English.
Bachelor’s degree or equivalent relevant experience.
At least 5 years of experience in tooling/support equipment, aviation maintenance, or field service within the aviation industry, including the required technical experience.
Experience in tooling and equipment design, manufacturing, or production environments.
Strong project/program management skills and clear communication in presentations and everyday interactions.
Proficiency in Microsoft Office, including Excel and PowerPoint, and ERP systems.
Strong organizational skills and attention to detail and accuracy.
Self-motivation and ability to work independently.
Ability to read and interpret technical drawings from an engineering perspective.
Ability to understand aviation engine, aircraft, and procedural manuals.
Hands-on experience in mechanical evaluation, troubleshooting, and equipment repair.
Ability to perform manual tasks for extended periods, up to 8 hours as needed, and lift and carry up to 50 pounds.
Willingness to travel within the assigned region and occasionally internationally to customer and Rhinestahl locations.
Ability to engage effectively with stakeholders at all levels of a customer organization.
Must be a U.S. citizen to meet the eligibility criteria stated in the posting.

Responsibilities

Collaborate with cross-functional teams to manage assigned regional projects, products, and services.
Manage on-hand inventory, including Rhinestahl-owned and customer-owned assets.
Perform basic to mid-level troubleshooting, evaluations, testing, maintenance, and repairs on tooling and equipment.
Review tool drawings to investigate design or manufacturing issues, disassemble tooling and equipment, and identify required modifications.
Coordinate logistics for modifications, repairs, and testing, and reassemble tooling as needed for delivery to customers.
Contribute to supply-chain development and monitoring activities.
Monitor and support the Rhinestahl GE360 Foam cart maintenance and support program in the assigned region.
Support customer projects, equipment setup, and equipment familiarization training.
Provide technical support to Technical and Regional Customer Management teams.
Provide onsite tooling and equipment support for customer projects and support tooling and equipment for OEMs.
Support tooling and equipment modifications, upgrades, repairs, and calibrations.
Troubleshoot electrical and hydromechanical issues in tooling and equipment.