OnSite Specialist - Memphis, TN

Stryker • Memphis, TN

2d • Onsite

About The Position

The OnSite Specialist role is a field-based position that utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures, as well as preoperative and postoperative equipment management. This role provides clinical surgical support by managing all relevant equipment, anticipating the needs of OR staff and surgeons, and troubleshooting/maintaining Stryker equipment and other related devices. The Specialist works collaboratively with surgeons, OR personnel, central processing, biomedical staff, and others. They are responsible for maintaining an up-to-date knowledge base of equipment and disposable products through Stryker education, providing information on new and current products, and accurately recording and reporting data metrics related to job functions. Maintaining up-to-date account information for continuous high service levels and completing all required vendor credentialing are also key responsibilities. The role requires adherence to all Stryker and medical facility policies, standards, and procedures, including HIPAA and patient confidentiality. The Specialist must analyze and resolve product issues expediently, maintain a professional appearance and attitude, and be able to explain and generate detailed guidelines and procedures. This position may require support/coverage on all shifts at the assigned account, as well as at other accounts in and outside the region, potentially including on-call, overnight, and weekend shifts, and may require overnight travel. Assigned shifts can change without notice based on account/business needs, including rotating shifts.

Requirements

• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
• The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
• The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support.
• The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends.
• If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
• The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
• Experience in OR technical support or surgical services.
• Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
• Excellent communication and troubleshooting skills.
• Familiarity with surgical supply chain or SPD workflows.
• Strong organizational and communication skills.
• Prior OR or SPD leadership experience preferred.
• Strong interpersonal and project coordination skills.

Nice To Haves

• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
• HSPA CRCST Certification within 6 months of start date and on time yearly renewal (Applicable for Specialists working in Sterile Processing Department)
• CER certification required within 6 months (or per state legislation). Ongoing continuing education required annually. (For High-level Disinfection & Endoscope Management)
• Prior OR or SPD leadership experience preferred.

Responsibilities

• Provides clinical surgical support by managing all relevant equipment.
• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
• Responsible for trouble-shooting and maintaining Stryker equipment and/or other related devices.
• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
• Maintains knowledge base of equipment and disposable products through Stryker education training programs.
• Provide physicians and OR personnel with information on new and current products.
• Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
• Accurately records and reports all surgical procedure information.
• Adheres to all Stryker and medical facility policies, standards and procedures.
• Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
• Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.
• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
• Confirm equipment functionality and image routing prior to each procedure.
• Adjust camera, monitor, and device settings intraoperatively.
• Provide immediate troubleshooting of endoscopy and integration systems.
• Manage post-procedure breakdown and staging of all Stryker equipment.
• Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
• Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
• Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy.
• Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital-owned instruments.
• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
• Perform in-line function testing (leak, sharpness, insulation, or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.
• Manages transportation, reprocessing, and high-level disinfection (HLD) of flexible endoscopes and TEE probes per hospital policy and ANSI/AAMI standards.
• Transport used scopes and probes safely between procedural areas and reprocessing sites.
• Perform leak testing, manual cleaning, and automated or manual HLD.
• Validate and document all HLD cycles and labeling.
• Return processed scopes/probes to designated storage locations.
• Maintain communication with clinical departments regarding instrument availability.
• Supports daily surgical readiness by managing instrumentation, soft supplies, and case cart staging for scheduled and add-on cases.
• Works closely with SPD, OR coordinators, and service line leaders to ensure procedural efficiency.
• Pick and stage surgical case carts using surgeon preference cards.
• Document missing instruments and coordinate replenishment.
• Ensure all supplies and instruments are available prior to procedure start.
• Manage postoperative put-backs, restocking, and inventory accuracy.
• Track and communicate rapid turnover and trauma case needs.
• Support da Vinci or other specialized inventory processes, including RMA and par-level monitoring.
• Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals.
• Serve as point of contact for all OnSite service issues, escalations, and process improvements.
• Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW.
• Support da Vinci, Spy-Phi, and other specialty service lines as assigned.
• Lead in-servicing, data integration setup, and clinical collaboration.
• Assist with managing Stryker HUB, iSuite Media, and teleconference configurations.

Benefits

• Stryker Corporation is an equal opportunity employer.
• Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree