OnSite Specialist - Memphis, TN

Stryker • Memphis, TN

14h • Onsite

About The Position

The OnSite Specialist role is a field-based position that utilizes a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures, as well as preoperative and postoperative equipment management. This role provides clinical surgical support by managing all relevant equipment, anticipating the needs of OR staff and surgeons, and troubleshooting/maintaining Stryker equipment and other related devices. The Specialist works collaboratively with surgeons, OR personnel, central processing, biomedical staff, and others. They are responsible for maintaining an up-to-date knowledge base of equipment and disposable products through Stryker education, providing information on new and current products, and accurately recording and reporting data metrics related to job functions. Maintaining up-to-date account information and ensuring vendor credentialing are also key responsibilities. The role requires adherence to all Stryker and medical facility policies, standards, and procedures, including HIPAA and patient confidentiality. The Specialist must analyze and resolve product issues, maintain a professional appearance and attitude, and be able to explain and generate detailed guidelines and procedures. Support and coverage may be required on all shifts at the assigned account, as well as at other accounts in and outside the region, potentially including on-call, overnight, weekends, and overnight travel. Assigned shifts may change without notice based on account/business needs, including rotating shifts. The role involves supporting minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment, and bridging clinical teams, SPD, and Stryker service lines for smooth OR operations. This includes setting up equipment, confirming functionality, adjusting settings intraoperatively, troubleshooting, managing post-procedure breakdown, cleaning/disinfecting, restocking consumables, performing basic maintenance, and educating staff. Support for video conferencing, DICOM transfers, and EMR connectivity may also be required. Additionally, the role involves responsibilities within Sterile Processing Department (SPD) for reprocessing and managing surgical instrumentation, including decontamination, assembly, function testing, wrapping, containerizing, facilitating repairs, and tracking. High-level disinfection (HLD) and endoscope management are also part of the scope, involving transportation, reprocessing, HLD, documentation, and communication. Case cart and inventory management for surgical readiness, including picking, staging, documenting missing items, and ensuring availability, is also a core responsibility. An OnSite OR Liaison / Expanded Services Specialist function may also be required, serving as a point of contact for service issues, coordinating coverage, reporting, and supporting specialty service lines. The position may require COVID-19 vaccination depending on customer requirements.

Requirements

• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
• Basic computer skills including Microsoft Office.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Strong organizational skills.
• The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
• The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support.
• The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends.
• If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
• The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent interpersonal skills.
• Excellent equipment problem-solving skills.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively.
• Experience in OR technical support or surgical services.
• Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
• Excellent communication and troubleshooting skills.
• Familiarity with surgical supply chain or SPD workflows.
• Strong organizational and communication skills.
• Prior OR or SPD leadership experience preferred.
• Strong interpersonal and project coordination skills.

Nice To Haves

• HSPA CRCST Certification within 6 months of start date and on time yearly renewal
• CER certification required within 6 months (or per state legislation).
• Ongoing annual continuing education required.
• Ongoing continuing education required annually.

Responsibilities

• Provides clinical surgical support by managing all relevant equipment.
• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
• Responsible for trouble-shooting and maintaining Stryker equipment and/or other related devices.
• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
• Maintains knowledge base of equipment and disposable products through Stryker education training programs.
• Provide physicians and OR personnel with information on new and current products.
• Accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
• Accurately records and reports all surgical procedure information.
• Adheres to all Stryker and medical facility policies, standards and procedures.
• Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
• Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.
• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
• Confirm equipment functionality and image routing prior to each procedure.
• Adjust camera, monitor, and device settings intraoperatively.
• Provide immediate troubleshooting of endoscopy and integration systems.
• Manage post-procedure breakdown and staging of all Stryker equipment.
• Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
• Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
• Perform in-line function testing (leak, sharpness, insulation, or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.
• Manages transportation, reprocessing, and high-level disinfection (HLD) of flexible endoscopes and TEE probes per hospital policy and ANSI/AAMI standards.
• Transport used scopes and probes safely between procedural areas and reprocessing sites.
• Perform leak testing, manual cleaning, and automated or manual HLD.
• Validate and document all HLD cycles and labeling.
• Return processed scopes/probes to designated storage locations.
• Maintain communication with clinical departments regarding instrument availability.
• Pick and stage surgical case carts using surgeon preference cards.
• Document missing instruments and coordinate replenishment.
• Ensure all supplies and instruments are available prior to procedure start.
• Manage postoperative put-backs, restocking, and inventory accuracy.
• Track and communicate rapid turnover and trauma case needs.
• Support da Vinci or other specialized inventory processes, including RMA and par-level monitoring.
• Serve as point of contact for all OnSite service issues, escalations, and process improvements.
• Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW.
• Support da Vinci, Spy-Phi, and other specialty service lines as assigned.
• Lead in-servicing, data integration setup, and clinical collaboration.
• Assist with managing Stryker HUB, iSuite Media, and teleconference configurations.

Benefits

• Stryker Corporation is an equal opportunity employer.
• Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree