OnSite Specialist - Loma Linda, CA
About The Position
The Endoscopy OnSite Specialist supports surgical teams and helps ensure equipment, processes, and information flow smoothly to support patient care. The role prepares, manages, and maintains surgical equipment and disposable products; supports operating room teams during procedures; and troubleshoots equipment issues to maintain service reliability and reduce downtime. The specialist works with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners. Responsibilities also include maintaining detailed procedure, equipment-use, performance, and account documentation; completing ongoing training; and educating clinical staff on product use. The role requires adherence to safety, facility, and privacy standards, including patient confidentiality, as well as a professional and customer-focused approach. The position is field-based in Loma Linda, California, with 10% travel. It requires flexible coverage, including rotating schedules, on-call, overnight, and weekend shifts, and may involve providing coverage at other accounts inside or outside the region, including occasional overnight travel. On-call staff must be able to arrive within 45 minutes.
Requirements
- High school diploma or equivalent.
- 0+ years of related work experience.
- Ability to work rotating schedules, including on-call, overnight, and weekend shifts.
- Ability to arrive within 45 minutes when on call.
- Ability to lift up to 50 pounds occasionally and 20 pounds frequently; stand, walk, bend, stoop, and use fine motor skills for extended periods.
- Corrected visual acuity, color vision, mobility, and dexterity sufficient to identify and correct small inconsistencies in equipment or documentation.
- Strong analytical, problem-solving, and time-management skills, including the ability to make independent decisions in high-pressure environments.
- Ability to clearly explain and follow detailed guidelines and procedures.
- Proficiency with basic computer applications such as Microsoft Office.
- Strong interpersonal, verbal, written, and organizational skills.
- Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.
Nice To Haves
- Bachelor’s or associate’s degree, or equivalent certifications.
- At least 1 year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
- Knowledge of anatomy, surgical procedures, and instrumentation.
- HSPA/CRCST certification; required within 6 months for Sterile Processing roles and renewed annually.
Responsibilities
- Prepare, manage, and maintain surgical equipment and disposable products so they are available, functional, and ready before procedures.
- Support operating room teams during procedures by anticipating device needs and making timely equipment adjustments.
- Troubleshoot routine and complex equipment issues using independent judgment to maintain service reliability and reduce downtime.
- Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners.
- Maintain accurate procedure, equipment-usage, monthly performance, and account documentation.
- Complete ongoing training and maintain working knowledge of Stryker equipment, disposable products, and new technologies.
- Educate clinical staff on product use.
- Follow safety, facility, and privacy standards, including patient confidentiality requirements.
- Provide flexible coverage, including rotating schedules, on-call, overnight, and weekend shifts, and support other accounts as needed.
- Travel to provide coverage at other accounts, including occasional overnight travel.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
