Onsite Smart Connect / WAVE VoIP Engineer

Motorola Solutions•Florida, US Offsite, FL

2d•$75,000 - $85,000•Onsite

About The Position

The Onsite Smart Connect / WAVE VoIP Engineer will be the primary source of contact and communication for all Smart Connect / WAVE technical issues and must sit onsite in Orlando, FL to work directly with the teams. The Onsite Smart Connect / WAVE VoIP Engineer will oversee, manage, and coordinate the execution of maintenance issues and will serve as points of contact for issue resolution, issue escalation as well as monitoring of the system’s technical performance.

Requirements

Must sit onsite in Orlando, FL or live a commutable distance.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
4+ years of experience with one or more of the following: Smart Connect / WAVE, VoIP, LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, Operating Systems, IP Networking, Solutions Architecture, ASTRO 25, P25, VoIP, or Military experience.
Expert knowledge of Motorola Solutions ASTRO 25 M3 Trunking and Conventional.
Expertise in Motorola Solutions APX CPS software for programming radios.
Experience with VoIP or VoIP networking.
Expertise with Motorola Solutions APX NEXT subscribers.
Expertise in Motorola Solutions Radio Central Application for programming radios.
Expertise in Motorola Solutions Smart Connect Gateway Configuration and Provisioning Application.
Ability to interact with WEB based applications to enter and manage data.
Strong organization skills with attention to detail and accuracy.
Excellent process management, technical, problem-solving, and communication skills.
Highly proficient using Google Suite and MS Office.
Excellent written and verbal communication skills.
Strong ability to partner and leverage other organizations to be successful.
Strong interpersonal skills to effectively raise potential issues, build partnerships in other organizations, and hold teams accountable to customer commitments.
Facilitates a harmonious team environment.
Recognizes the importance of quality in providing a competitive edge.

Nice To Haves

Graphic programs a plus

Responsibilities

Oversee, manage, and coordinate the execution of maintenance issues.
Serve as points of contact for issue resolution, issue escalation as well as monitoring of the system’s technical performance.
Troubleshoot subscriber issues with expert knowledge of Motorola Solutions ASTRO 25 M3 Trunking and Conventional.
Program radios using Motorola Solutions APX CPS software.
Provide system support, maintenance, and updates of the WAVE System.
Assign user licenses, build and maintain individual user account configurations, manage certificate distribution, execute channel patching, manage and execute requests for federated WAVE convergence with outside organizations for interoperability support to field operations.
Perform weekly system maintenance checks, install software updates and bug fixes, maintain currency on new WAVE feature releases and coordinate upgrades with the customers’ management.
Monitor external host system upgrades or changes and manage WAVE system dependencies to insure continuity of operations.
Serve as the customer focal point to coordinate WAVE software support from the Motorola Solutions WAVE software support team.
Fulfill reporting tasks as directed by our customer.
Coordinate with contractors and entity representatives to ensure regulations and policies are adhered to.
Test or verify back-up systems on a regular basis or as required by our customer.
Ensure that our customer receives the level of technical support agreed upon in the support plan.
Communicate the resolution of major system problems and address system status.
Facilitate resolution of technical problems with Motorola Solutions Field teams, Central Service organizations, Product teams, Engineering teams, Product Services, and the Customer Response Center.
Manage WAVE infrastructure emergency repair efforts and escalation procedures.
Participate in regularly scheduled meetings with customer officials and/or user groups to review system and service support performance and address technology and/or operations issues that surface.
Provide the customer with technical recommendations to improve WAVE System performance.
Assist with infrastructure inventory management of spare parts and supplies.
Identify failure trends, systemic issues, chronic problems, and/or improvement possibilities.
Coordinate and lead technical resources for resolution of open Customer Service Requests cases.
Identify process failures and take corrective action.