Onsite Service Technician I

Canon U.S.A., Inc.•Monee, IL

4d•Onsite

About The Position

Spotting a solution and fixing a problem is a tremendous technical skill. It requires diligence, determination, and a knack for knowledge. Canon USA—an innovator in technology, solutions, and services—wants to meet you. We’re looking to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to assist our valued customers with the basic technical expertise of Canon-supported products.

Requirements

High School diploma or equivalent experience required.
Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel (valid driver's license and acceptable driving record necessary).
Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Nice To Haves

Customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures
Service and repair designated equipment to Canon standards and specifications
Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics
Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance
Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned
Provide guidance to less experienced technicians and manage technical information responsibly
Resolve escalated technical or customer service issues as requested across assigned territories