Onsite Service Technician I

Canon Careers•Coppell, TX

3d•Onsite

About The Position

Canon USA, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. This role involves diagnosing mechanical, software, network, and system failures, servicing and repairing designated equipment to Canon standards, and meeting customer expectations through efficient and responsive field, shop, and on-site maintenance. The technician will maintain technical information, field service reports, and assigned Canon property, while also providing guidance to less experienced technicians and resolving escalated technical or customer service issues.

Requirements

High School diploma or equivalent experience required.
Basic understanding of internet environments.
Ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel (valid driver's license and acceptable driving record necessary).
Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics.
Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned.
Provide guidance to less experienced technicians and manage technical information responsibly.
Resolve escalated technical or customer service issues as requested across assigned territories.