Onsite Service Manager - Korean/Bilingual

Masis Staffing•Phoenix, AZ

2d•$50,000 - $65,000•Hybrid

About The Position

The On-Site Manager is responsible to ensure all facets of the On-Site office are executed with the highest quality service in partnership with the client. This role maintains a one-to-one relationship with department leads, supervisors, and the management team. The On-Site Manager grows the relationship with the client by providing creative solutions regarding their contingent workforce. This position effectively supervises employees and temporary associates to ensure optimum working conditions, compliance, recordkeeping, production, and good employee relations. The role contributes to efficient operations by performing duties accurately and in a timely manner.

Requirements

Minimum 2 to 3 years of high volume recruiting in a staffing agency setting.
Minimum 2 to 3 years of account management and cultivating relationships.

Nice To Haves

Ability to create and implement sourcing strategies for recruitment for a variety of roles.
Ability to inspire, coach and develop others through a shared vision and purpose.
Ability to select high quality/caliber talent.
Ability to engage and lead team meetings.
Excellent verbal and written communication skills.
Excellent interpersonal skills with good negotiation tactics.
Proactive and independent with the ability to take initiative.
Excellent time management skills with a proven ability to meet deadlines.
Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
Proficient with Microsoft Office Suite or related software.
Ability to report to multiple levels of management.
Ability to successfully communicate with all levels of workforce.
Proven leadership and team development (lead self, lead others, lead forward.)
Ability to inspire, coach and develop others through a shared vision and purpose.
Ability to select high quality/caliber talent.
Ability to engage and lead team meetings.
Proven track record driving & executing best in class service.
Proven sales and staffing expertise.
Proven leadership and team development (lead self, lead others, lead forward)
Drive a culture of execution
Understand Financial reporting/statements
High level of concentration
Ability to successfully and positively develop effective working relationships between staff, Human Resources Department leaders and clients.
Ability to exercise independent judgment and demonstrate initiative to meet customer’s needs.
Ability to work under pressure within a fast-paced, team-focused environment.

Responsibilities

Coordinate/manage the requisition of temporary employment.
Ensure in a timely manner that orders are expedited with branch office to meet and fulfillment standards.
Ensure all temporary associates work, arrive at work on time and properly document their times.
Expedite orders with team members to reduce cycle time to fill orders.
Coordinate temporary associate recognition programs to boost morale and increase retention.
Conduct temporary associate orientation on an as needed basis.
Conduct required performance check as appropriate.
Act as a liaison between temporary associates and client supervisors to resolve any issue in productivity or other issues that may arise.
Maintain close contact with the key principles at the account to ensure highest level of client satisfaction possible.
Build top of mind awareness through in person visits, which foster a consultative relationship and increase business with the on-site.
Consistently exceed client and talent expectations and stay ahead of the staffing industry by offering innovative, creative, and effective employment solutions.
Does data entry into proprietary employee/applicant tracking system, maintains accurate records, and keeps system current.
Coordinates drug testing and fitness determinations appointments.
Performs other related duties as required and assigned.
Manage and maintain a professional working relationship with all client managers and temporary associates.
Provide telephone and walk-in applicant screening services for customer upon request.
Handle telephone calls in a timely and professional manner at all times.
Respond to all requests from Supervisors.
Perform other duties as requested.