Onsite Service Manager - Bilingual

Masis Staffing•Port Deposit, MD

10d•$50,000 - $65,000•Onsite

About The Position

The On-Site Manager is responsible for ensuring all facets of Masis Staffing Solutions On-Site office are executed with the highest quality service in partnership with the client. This role maintains a direct relationship with department leads, supervisors, and the management team, aiming to grow the client relationship by providing creative solutions for their contingent workforce. The On-Site Manager effectively supervises Masis Staffing Solutions employees and temporary associates to ensure optimal working conditions, compliance, recordkeeping, production, and good employee relations. This position contributes to efficient Masis operations by performing duties accurately and in a timely manner.

Requirements

Minimum 2 to 3 years of high volume recruiting in a staffing agency setting.
Minimum 2 to 3 years of account management and cultivating relationships.
Bilingual

Nice To Haves

College preferred
Ability to create and implement sourcing strategies for recruitment for a variety of roles.
Ability to inspire, coach and develop others through a shared vision and purpose.
Ability to select high quality/caliber talent.
Ability to engage and lead team meetings.
Excellent verbal and written communication skills.
Excellent interpersonal skills with good negotiation tactics.
Proactive and independent with the ability to take initiative.
Excellent time management skills with a proven ability to meet deadlines.
Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
Proficient with Microsoft Office Suite or related software.
Ability to report to multiple levels of management.
Ability to successfully communicate with all levels of workforce.
Proven leadership and team development (lead self, lead others, lead forward.)
Proven track record driving & executing best in class service.
Proven sales and staffing expertise.
Drive a culture of execution
Understand Financial reporting/statements
High level of concentration
Ability to successfully and positively develop effective working relationships between staff, Human Resources Department, leaders and clients.
Ability to exercise independent judgment and demonstrate initiative to meet customer’s needs.
Ability to work under pressure within a fast-paced, team-focused environment.

Responsibilities

Coordinate and manage the requisition of temporary employment.
Ensure timely expedition of orders with the Masis Staffing Solutions branch office to meet fulfillment standards.
Ensure all temporary associates work, arrive on time, and properly document their times.
Expedite orders with Masis Staffing Solutions team members to reduce cycle time to fill orders.
Coordinate temporary associate recognition programs to boost morale and increase retention.
Conduct temporary associate orientation on an as-needed basis and required performance checks as appropriate.
Act as a liaison between temporary associates and client supervisors to resolve issues, productivity concerns, or other arising problems.
Maintain close contact with key principles at the account to ensure the highest level of client satisfaction.
Build top-of-mind awareness through in-person visits to foster a consultative relationship and increase business with the on-site.
Consistently exceed client and talent expectations and stay ahead of the staffing industry by offering innovative, creative, and effective employment solutions.
Perform data entry into Masis Staffing Solutions proprietary employee/applicant tracking system, maintain accurate records, and keep the system current.
Coordinate drug testing and fitness determination appointments.
Manage and maintain a professional working relationship with all client managers and temporary associates.
Provide telephone and walk-in applicant screening services for customers upon request.
Handle telephone calls in a timely and professional manner at all times.
Respond to all requests from Supervisors.
Perform other duties as requested.