Onsite Service Engineer Associate

Accenture•Houston, TX

6d•Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Requirements

A minimum of 6 months of experience in IT support or a similar role
A minimum of 6 months of experience with technical troubleshooting
Driver’s License
High School Diploma or GED

Nice To Haves

Willingness to learn and develop new skills
Customer oriented, reliable, and organized
Able to work independently with clear instructions
CompTIA A+ or similar certification
Bachelor’s or Technical Degree

Responsibilities

Support PCs, laptops, mobile devices, peripherals, and workplace equipment
Assist with video conferencing systems, monitors, printers, phones, and projectors
Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS)
Troubleshoot basic hardware, software, and connectivity issues
Provide friendly, customer focused support to end users
Support walkup IT desks or kiosks, when required
Provide smart hands support for servers, network devices, and site equipment under remote guidance
Assist with cabling, patching, and basic rack activities
Support simple PDU connections following instructions
Help with basic router and switch installations
Assist with datacenter related tasks and backup activities
Update asset and CMDB records
Handle tickets and requests in ITSM systems
Support inventory management and spare parts handling
Perform device decommissioning and disk wipe tasks
Follow technical documentation and procedures
Share feedback to help improve processes and work closely with other teams and vendors