Onsite Service Engineer Analyst

Accenture•Houston, TX

1d•Onsite

About The Position

Accenture Flex offers flexible, local, project-based work powered by Accenture. As an Accenture Flex employee, you will apply your skills to drive business transformation for leading organizations, working with a diverse network of people and using emerging technologies. You will receive competitive rewards, access to benefits, and world-class learning resources. Accenture Flex employees work onsite at projects in their local metro area, minimizing travel. This role is for a Workplace Engineer providing onsite IT support for end users and workplace technologies, with some network and datacenter smart hands activities. It's ideal for those with IT support experience looking to grow their technical skills in an enterprise environment.

Requirements

A minimum of 2 years of experience in IT support or a similar role
A minimum of 2 years of experience with technical troubleshooting
Driver’s License
High School Diploma or GED
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Nice To Haves

Willingness to learn and develop new skills
Customer oriented, reliable, and organized
Able to work independently with clear instructions
CompTIA A+ or similar certification
Bachelor’s or Technical Degree

Responsibilities

Support PCs, laptops, mobile devices, peripherals, and workplace equipment.
Assist with video conferencing systems, monitors, printers, phones, and projectors.
Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS).
Troubleshoot basic hardware, software, and connectivity issues.
Provide friendly, customer-focused support to end users.
Support walkup IT desks or kiosks, when required.
Provide smart hands support for servers, network devices, and site equipment under remote guidance.
Assist with cabling, patching, and basic rack activities.
Support simple PDU connections following instructions.
Help with basic router and switch installations.
Assist with datacenter related tasks and backup activities.
Update asset and CMDB records.
Handle tickets and requests in ITSM systems.
Support inventory management and spare parts handling.
Perform device decommissioning and disk wipe tasks.
Follow technical documentation and procedures.
Share feedback to help improve processes and work closely with other teams and vendors.
Operate on a Hub and spoke model, providing onsite support to nearby sites within the same city.
This role requires 5 days a week on-site in Houston, TX.