Onsite Print Support Specialist - VA
About The Position
Kelley Create is seeking an experienced Support Specialist to join their team as an Onsite Print Support Specialist. In this role, you will be responsible for managing the customer's network of business document output devices, including printers and copiers, at customer locations. Your primary focus will be on maximizing uptime, utilization, and user satisfaction. You will also manage inventory, device service, and assist site team members in developing, implementing, and managing ongoing site operations. You will represent Kelley Create professionally in a pristine office/research/hospital environment located at 3335 S Crater Rd Suite 00, Petersburg, VA 23805.
Requirements
- A High School diploma or GED and some work experience
- Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge
- A track record of success in customer service
- Ability to manage multiple tasks and meet established deadlines
- Outstanding written and verbal communication skills
- Motivation and the ability to work independently with little or no supervision
- Read and interpret documents; write routine reports and correspondence.
- Effectively present information in one-on-one situations and small group situations to customers and other employees.
- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs.
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.
- Identifies problems, gathers information, and offers solutions.
- Must have reliable transportation, a Valid Driver’s License, and pass pre-employment screening.
Nice To Haves
- Prior experience managing large-scale network implementations a plus
Responsibilities
- Monitors all facets of the program to ensure that performance standards are maintained, and client requirements (contracted service levels) are consistently met
- Engages Kelley Create management and resources to anticipate and prevent problems, as well as to remedy problems as they occur
- Acts as a supporting interface to both internal and external clients in resolving performance issues
- Monitors paper and toner supply procurement levels and distribution program, as well as an onsite inventory of key parts and supply items
- Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time
- Helps coordinate machine moves, machine removals, and new machine installations
- Manages the collection of periodic meter readings, including review and validation
- Acts as an advocate for the customer in all matters concerning network reporting and other support as required
- Conducts periodic client satisfaction surveys
- Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends
- Supports the Service Team
- May travel between customer locations
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
